The Role:
As a Vertice Account Manager, you'll play a critical role in driving customer retention and commercial growth across a portfolio of forward-thinking and innovative customers in the US. This is a high-impact, customer-facing role. You will own commercial relationships and uncover revenue expansion opportunities with C-suite stakeholders - all while bringing energy, curiosity, and commercial acumen to every interaction.
You'll be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realize value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long-term partnerships.
Key Responsibilities:
• Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice's commercial goals
• Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth
• Manage a diverse portfolio of accounts across the US, requiring high levels of organizational agility, commercial judgment, and the ability to communicate effectively across diverse stakeholder groups
• Develop a deep understanding of each customer's business, objectives, and challenges to proactively position Vertice's value in renewal and expansion conversations
• Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers
• Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals
• Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability
• Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth
• Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact
What We're Looking For:
• 5+ years experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar)
• Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets
• Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies
• Strong commercial acumen, with the ability to balance customer advocacy and business outcomes
• Excellent communication skills in Spanish
• High energy, enthusiasm, and resilience: you bring positivity and drive to fast-paced, growth environments
• Resourceful, entrepreneurial, and creative - if a playbook doesn't exist yet, you're excited to help build it
Final things to note
We like to deal directly with our candidates so no agencies please!
If you aren't sure this job applies to you, feel free to send your CV to [redacted], and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!
