Century Business Services

Senior Account Manager | Property & Casualty

Century Business Services • $75K — $95K *
Kansas City, MO 64118In-Person
Finance & Insurance
Less than 5 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required
  • Over 5 years of customer service experience in insurance
  • Active Property & Casualty license preferred
  • Minimum 3 years experience in servicing complex commercial insurance accounts
  • Strong understanding of construction insurance programs and industry best practices
  • Excellent communication, analytical, and organizational skills
  • Proficient in applicable technology

Responsibilities

  • Provide exceptional service to complex middle market construction clients
  • Resolve challenging customer service issues with construction-specific knowledge
  • Maintain direct client relationships as the primary point of contact
  • Build and nurture strong relationships with construction clients
  • Collaborate with internal teams to implement tailored insurance solutions
  • Manage data integrity and maintain timely reporting in software systems
  • Lead on designated account renewals, preparing comprehensive information
  • Advise clients on legislation, safety regulations, and market trends in construction insurance
  • Coach and mentor less experienced client service staff

Benefits

  • Opportunities for personal and professional growth
  • A supportive work environment that recognizes contributions
  • Access to forward-thinking insights and actionable solutions
  • Work with a leader in professional services for middle market businesses
Full Job Description
Job Description

#LI-KW1 #LI-Hybrid

Responsibilities

Essential Functions and Primary Duties
  • Provide exceptional service delivery to an assigned portfolio of complex middle market construction clients, addressing their unique insurance needs and risk exposures within the industry.
  • Resolve the most challenging and complex customer service issues directly, leveraging deep knowledge of construction-specific coverages such as builder's risk, general liability, contractor's equipment, and surety bonds.
  • Serve as the outward-facing, dedicated resource for assigned construction accounts, maintaining direct client relationships and acting as the primary point of contact for all day-to-day and overall service needs (not a call center role).
  • Build and nurture strong relationships with clients in the construction sector, understanding their operational challenges, contractual obligations, and evolving risk profiles.
  • Represent clients internally and collaborate with underwriting, claims, risk management, and other cross-functional teams to implement tailored insurance solutions, manage projects, and address ongoing service needs.
  • Escalate client concerns when appropriate, ensuring timely and effective resolution to uphold the highest standard of client satisfaction.
  • Maintain data integrity and quality with all applicable software and reporting systems on a timely basis, including project schedules, certificates of insurance, and endorsements.
  • Take a lead role on designated renewals, preparing comprehensive renewal information, gathering exposure data, and presenting tailored insurance solutions to clients.
  • Work alongside senior staff to develop high-quality communication materials, stewardship reports, and educational resources customized for construction clients.
  • Oversee new client onboarding, renewal processes, and client meetings, ensuring all coverage, compliance, and contractual requirements are met.
  • Establish and preserve strong business rapport with construction-focused insurance carriers, brokers, and vendors.
  • Advise clients on applicable legislation, safety regulations, industry standards, and market trends affecting construction insurance programs.
  • Identify opportunities for additional lines of coverage or enhancements, such as pollution liability, professional liability, and wrap-up programs.
  • Coach and mentor less experienced client service staff, sharing expertise in construction risk management and account servicing.
  • Perform additional responsibilities as assigned.


Preferred Qualifications

  • Active Property & Casualty license highly preferred
  • Minimum 3 years' experience servicing complex commercial insurance accounts, preferably within the construction sector
  • Strong understanding of construction insurance programs, coverage requirements, and industry best practices
  • Excellent communication, analytical, and organizational skills


Qualifications

Minimum Qualifications
  • High School Diploma or GED required
  • More than 5 years customer service experience in the insurance industry required
  • Must maintain current required licenses and certifications relevant to field of expertise
  • Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Advanced customer service skills
  • Proficient use of applicable technology
  • Ability to work in team environment as well as independently
  • Must be able to travel based on client and business needs

About Century Business Services

Century Business Services is a holding company that provides a range of business services to small and medium-sized businesses. The company's subsidiaries offer services such as payroll processing, human resources management, and employee benefits administration. Century Business Services was founded in 1996 and is headquartered in Denver, Colorado.
Learn more about Century Business Services
Size
6,000 employees
Market Cap
$2.3 billion
Industry
Business Services
Net Income
$78.3 million
Founded
1987
5 Year Trend
+6.7%
Revenue
$963.9 million
NASDAQ
CBZ
* Ladders Estimates

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