Job Title: Senior Account Manager Department: Client Services Reports To: Manager, Client Services FLSA Status: Exempt Shift: Hybrid Wage Range: $70,000-$105,000 *Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration. Job Summary: The Senior Account Manager (SAM) is responsible for playing a pivotal role in fostering strategic partnerships with standard and "full engagement" clients who seek Nahan's expertise to drive their overall business initiatives. Oversees project management from job booking through completion and serves as the primary customer contact following job award. Essential Duties and Responsibilities:

• Lead effective account management, ensuring seamless coordination and communication of projects across multiple facilities.
  • Provide thorough and accurate job instructions to production across all project types (direct mail, catalog, digital, etc.) with an eye towards enhancing client results.
  • Proactively identify and address customer needs, employing effective project management and communication to exceed expectations and drive tangible results.
  • Schedule and lead planning/production meetings as needed, developing agendas, preparing meeting materials, and documenting minutes for clear follow-through.
  • Regularly share best practices with the Client Services team.
• Partner with Account Services and Sales teams to ensure a cohesive approach and align with the client's strategic goals.
• Manage accurate scheduling across all system platforms, prioritizing tasks in collaboration with clients and internal teams.
• Establish project priorities with clients and internal Nahan teams to ensure timely completion of all necessary day-to-day tasks, meeting or exceeding client expectations.
• Prepare pre-invoices, accurately capturing all relevant costs, and deliver them to the Accounting team in a timely manner.
• Travel as required.
• Support 6S initiatives.
• Follow all Nahan Safety and Quality Policies and Procedures.
• Perform other duties as assigned by Supervisor.

Skills and Abilities Required:

• Demonstrate effective communication skills (written, verbal, and listening).
• Strong attention to detail/problem solving skills and quality outputs.
• Excellent decision-making skills and problem-solving coordination.
• Strong time management and prioritization skills with the ability to work independently in an entrepreneurial environment that is ever changing and growing based on the day-to-day requirements.
• Proficient in MS Office (Word, Excel, PowerPoint, etc.).
• Fluent in English the Language both verbally and written.

Education and Experience:

• Bachelor's degree in business (or related field) or five (5) years' experience in a customer service environment is strongly preferred.
• Minimum of five (5) years' work experience with Direct Mail projects and Commercial print coordination (Account Manager equivalent) experience strongly preferred.
• Prior experience successfully maintaining, cultivating, and growing strong customer and cross functional team relationships, required.

Benefits

• Medical
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 100% Employer Paid Short Term & Long-Term Disability Insurance
• Other Voluntary Employee Benefits i.e. (Accident & Critical Illness)
• 401K with Employer Match
• Vacation/Holiday
• Sick & Safe Time (where applicable by state)

Work Environment and Physical Demands The work environmental characteristics and physical demands described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a hybrid office environment with exposure to a Manufacturing environment on occasion. While performing the duties of this job inside and outside the manufacturing facility/office setting, the employee is frequently exposed to normal to moderate working conditions for a hybrid office and manufacturing facility with a noise level that is usually quiet - moderate with minimal to some interruptions. The role routinely uses office equipment, software and hardware. While performing the duties of this job, the employee is regularly required to talk or hear, type, write and be exposed to regular meetings, both virtually and in person. The employee may be required to stand/sit for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is sometimes required to stand, walk, climb, balance, stoop, kneel, crouch or crawl. The employee will regularly lift 25lbs or more at a time. All vision abilities are required to encompass close-up work. Employees must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines. Occasionally while performing duties of this job, the employee may be exposed to machinery and moving parts, airborne particles including paper dust and hazardous materials or fumes, which may require the use of PPE. The employee may be exposed to adverse weather conditions, extended seasonal hours, high precarious places, and confined spaces. The nose level in some of the work environments may require the use of hearing protection. Disclaimer This job description is not a complete description of responsibility but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully complete and pass all or some of the following: a background check, a physical test, as well as test for commonly abused controlled substances in accordance with the Company's Drug Free Workplace Policy. Nahan reserves the right to revise the job description as a circumstance warrant. Nahan is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause. Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration.