About the RoleThe Enterprise Customer Success Manager serves as a trusted advisor to K-12 district leaders, helping customers maximize the value of KEV's SchoolCash platform. This role is responsible for driving customer retention, product adoption, revenue growth, and executive-level relationship development across a portfolio of enterprise accounts.
Working closely with district stakeholders and internal teams including Sales, Support, Product, and Marketing, the Enterprise Customer Success Manager strengthens customer relationships, advocates for customer needs, and helps deliver a best-in-class customer experience. The ideal candidate brings strong SaaS customer success experience, business acumen, executive communication skills, and the ability to build trusted relationships within complex, multi-stakeholder environments.
How You'll Contribute - Manage a portfolio of enterprise K-12 customer accounts, building a deep understanding of district objectives, priorities, and operational needs while serving as a trusted advisor to district leadership.
- Drive customer retention as a primary responsibility by ensuring strong adoption, engagement, and ongoing value realization from KEV's SchoolCash solutions.
- Identify and develop new opportunities for account growth by aligning KEV solutions to evolving district goals, initiatives, and funding priorities.
- Build and maintain strong executive-level relationships across finance, operations, technology, and school leadership stakeholders.
- Proactively monitor customer health, usage, and engagement to anticipate risks, strengthen adoption, and maintain a zero-churn mindset.
- Lead regular executive-level customer engagements, including quarterly and annual business reviews focused on outcomes, ROI, and future roadmap alignment.
- Act as the voice of the customer by partnering with Product, Sales, Marketing, Support, and Implementation teams to influence roadmap priorities and improve customer experience.
- Support customer advocacy initiatives including references, case studies, and participation in industry conferences and events.
Who You Are- 5+ years in enterprise account management, customer success, or similar roles focused on retention, adoption, and revenue outcomes.
- K-12 edtech experience required.
- Proven ability to build and manage executive-level relationships across complex, multi-stakeholder environments.
- Strong track record of driving product adoption, customer value, and retention.
- Experience leading QBRs and other strategic customer engagements focused on outcomes and ROI.
- Ability to identify customer needs and surface qualified leads in partnership with Sales.
- Strong collaborator across Sales, Product, Marketing, Support, and Implementation teams.
- Excellent communication, presentation, and problem-solving skills.
- Self-driven, resilient, and effective in a fast-paced SaaS environment.
- Knowledge of school finance or district operations is a plus.
- Ability to travel up to 30%.
What We Offer- Competitive compensation - We believe in rewarding great work with fair, competitive pay.
- Meaningful benefits- Because your well-being matters; both at work and at home.
- Retirement Savings Support - We help you plan for your future with company-matched programs, including RRSP matching in Canada and 401(k) contributions in the U.S.
- Professional development - We invest in your growth with ongoing learning, stretch opportunities, and continuing education, including KEV Academy for onboarding and skill-building, plus KEV University, our online platform offering a wide range of courses.
- Flexible PTO - Take the time you need to recharge with close to 4 weeks of vacation and a company-wide holiday closure
This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by an individual joining the KEV team in this or any other capacity.
