The PositionAs a Senior Account Manager, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie.
What You Will Work On- Build strong relationships with assigned institutional clients
- Work alongside the Account Executives to win new business and increase sales
- Provide support for customers in the pre-sales and post-sales processes
- Maintain CRM including recording details notes from meetings with clients
- Answering client questions via their designated support channel
- Communicate new feature launches
- Build dashboards, watchlists and news feeds for new clients
- Aggregate product feedback from clients and present to the product team
- Prospect and network for upsells to existing clients
- Drive net retention
Requirements- BA/BS degree or relevant account management experience
- Experience or passion for cryptocurrency markets is a must
- Experience interacting with institutional investors is strongly preferred
- An ability to gasp customers' needs and suggest timely solutions
- Excellent presentation, relationship building and communication skills
- Strong analytical and problem-solving skills
- SQL and Python experience is a plus
- CRM and client prospecting experience
Benefits- Competitive compensation
- Employee stock option plan
- Health, dental, vision, and disability insurance
- Flexible paid time off
- Flexible working hours
- A fast-paced and exciting work environment
- Strong teamwork-driven culture
Salary range: $115,000 - $140,000 + Commission
Location: New York City
