Senior Account Manager

HSO

$90K — $130K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud services
  • Proven experience in expansion selling within enterprise or technology consulting environments
  • Strong consultative selling skills to identify customer business needs
  • Experience engaging with director- and VP-level stakeholders
  • Ability to lead cross-functional teams to close complex deals
  • Excellent communication, organizational, and relationship management skills

Responsibilities

  • Drive portfolio growth strategy and execution plan.
  • Build executive-level relationships for strategic alignment.
  • Develop multi-line-of-business expansion plans.
  • Lead executive reviews and sponsor cadence.
  • Orchestrate teams across Pre-Sales, Delivery, Marketing, and Alliances.
  • Maintain pipeline discipline and forecasting rigor.
  • Leverage Microsoft co-sell strategies to expand influence.
  • Track customer health metrics like CSAT and NPS.

Benefits

  • Competitive pay with performance-based bonus
  • Generous paid time off
  • Flexible and affordable benefits program
  • Medical, dental, and vision coverage
  • Flexible spending accounts and health reimbursement account
  • 401(k) plan with company match
  • Dynamic and energetic work environment
Full Job Description
Role introduction

  • Drive multi-solution expansion across a defined portfolio, owning the full account growth strategy and execution plan
  • Build and maintain executive-level relationships to align strategic priorities and unlock larger, more complex opportunities
  • Develop and execute multi-line-of-business (LOB) expansion plans across your portfolio
  • Establish and lead executive sponsor cadence, including QBRs and strategic account reviews
  • Orchestrate opportunities across Pre-Sales, Delivery, Marketing, and Alliances to drive deal success
  • Maintain strong pipeline discipline, forecasting rigor, and a consistent weekly review cadence
  • Leverage Microsoft co-sell motion as a primary growth lever to expand account reach and influence
  • Track and improve overall customer health metrics, including CSAT and NPS, across assigned accounts

You're great at...
  • Owning and driving account growth strategy across multiple solution areas
  • Identifying expansion opportunities and building actionable account plans to increase revenue across LOBs
  • Engaging and influencing director- and VP-level stakeholders to align on strategic initiatives
  • Leading cross-functional teams to successfully orchestrate and close complex deals
  • Managing pipeline health, deal velocity, and forecasting accuracy with consistency
  • Building strong relationships with customers to understand business goals and align HSO solutions
  • Driving customer satisfaction and long-term account growth through proactive engagement

Sound interesting? If so, you'll have...
  • 4+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services
  • Proven experience in expansion selling within enterprise or technology consulting environments
  • Strong consultative selling capabilities with the ability to uncover and align to customer business needs
  • Experience engaging and influencing director- and VP-level stakeholders
  • Demonstrated ability to lead cross-functional teams and orchestrate complex deals
  • Excellent communication, organizational, and relationship management skills

The Perks

We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you'll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

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