About the Role
The Senior Account Manager will proactively manage a book of business comprised of large, complex managed care and Behavioral Health customers. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. This individual will make sure that our service delivery is flawless and will maximize the opportunities to sell additional service lines.
What You'll Do
- Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
- Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
- Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
- Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
- Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
- Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities
- Investigate, track and resolve customer and client concerns
- Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements
- Establish and build strong working relationships with ComPsych’s business leaders and your team members
- Perform other duties as assigned
What We're Looking For
- BS/BA required; Master’s degree preferred
- Experience providing strategic account management to large, complex accounts required
- Account management experience in insurance, benefits, healthcare or human resources-related services required
- Proven track record of successfully selling additional service lines to current customers
- Project management, critical thinking skills and strong attention to detail required
- Stable work history required
- Computer literacy in Microsoft Office Suite required; CRM experience a plus
- Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
- Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- Ability to be present on camera during work-related trainings, meetings, and/or events
- Must be able to sit or stand at a desk for prolonged periods while working on a computer
Compensation and Benefits
Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
The salary range for this position is $115,000 - $125,000 plus annual bonus potential. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.
