ADM

Senior Account Manager

ADM • $80K — $95K *
Fort Worth, TX 76137In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree and 5+ years of experience in promotional products or procurement agencies for CPG/retail clients.
  • 3+ years of experience in a leadership or management role.
  • Experience with print, point-of-sale, and experiential production campaigns.
  • Proven ability to manage supplier relationships and resolve issues effectively.
  • Strategic mindset with strong analytical and project management skills.
  • Excellent time management, prioritization, and multitasking abilities.
  • Strong collaboration and communication skills with a client-focused approach.

Responsibilities

  • Manage day-to-day operations of client accounts and oversee project execution.
  • Build and maintain strong client relationships, exceeding their expectations.
  • Identify and solve client issues within established service level agreements.
  • Collaborate with internal teams and external suppliers for campaign execution.
  • Prepare and deliver professional presentations to clients and stakeholders.
  • Lead and develop team members through goal setting and workload management.
  • Monitor campaign performance and report insights for continuous improvement.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement plan with employer matching.
  • Hybrid work environment with on-site days required only 2-4 times a month.
  • Generous paid time off (PTO) and additional volunteer days.
  • Opportunities for professional growth and development.
  • Recognition programs to acknowledge employee contributions.
Full Job Description
Senior Account Manager

Department: Account Management

Employment Type: Full Time

Location: Dallas-Fort Worth

Reporting To: Christine Callejas

Compensation: $80,000 - $95,000 / year

Description

About the Role:
As a Senior Account Manager, you will lead the day-to-day management of client accounts, overseeing project execution across point-of-sale (POS), and promotional programs. Prior experience working with printing vendors for onsite press checks is a plus.

Responsibilities

Client Relationship Management
  • Understand our clients' business, and their goals/needs; ensure they feel valued.
  • Work independently and with team members to drive efficiencies and problem-solve. Escalate issues/challenges to your manager, communicate resolutions effectively.
  • Build effective relationships with clients, proactively and professionally lead client relationships, ensuring their expectations are exceeded.
  • Identify and resolve any/all issues relating to client within agreed SLA's.
  • Collaborate and build relationships with internal support departments and key external suppliers.
  • Collaborate with internal and external teams in the strategic planning and tactical execution of results-driven campaigns for promotional/premium related projects.
  • Prepare and provide professional presentations to clients and customers.

Team Management
  • Provide leadership and management to the team, including setting goals and objectives, managing workload and priorities, and ensuring the team meets client deliverables.
  • Identify training and development needs of team members and provide opportunities for growth and development.

Supplier Management
  • Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
  • Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.
  • Review creative concepts and physical samples to ensure brand and project alignment.

Campaign Performance Monitoring & Reporting
  • Track and analyze program performance, generating regular updates/reports to client and leadership.
  • Use data insights to make recommendations for ongoing improvements and future program planning.


Skills and Experience
  • Bachelor's degree with 5+ years of experience working for a promotional product, or procurement outsource agency, servicing CPG/retail client brand teams.
  • 3+ years of leadership/management experience
  • Prior experience overseeing campaigns that include print, point-of-sale, tradeshow booths or experiential production.
  • Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
  • Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
  • Self-starter with a resourceful, solution-oriented approach to problem solving.
  • Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
  • Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
  • Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
  • Culturally aware and able to communicate effectively across international teams.
  • Excellent written and verbal communication skills with a confident, client-facing presence.


Benefits
  • Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
  • Work Environment: Hybrid - 2-4 days per month onsite
  • Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
  • Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

About ADM

Archer Daniels Midland Company offers food ingredients, animal feeds and feed ingredients, biofuels, and other products. ADM transforms natural products into a complete portfolio of ingredients and flavors for foods and beverages, supplements, nutrition for pets and livestock, and more. It was formed in 1902 and headquartered in Chicago, Illinois.

ADM Careers

There has never been a more exciting time to explore the job opportunities at ADM, a global leader in nutrition and agricultural processing. As a company committed to growth, innovation, and sustainability, ADM offers a unique platform for professionals to advance their careers in a dynamic and supportive environment. Work You’ll Do Join ADM’s industry-leading team to help address some of the most pressing challenges of our time, from food production to sustainable energy. At ADM, you can transform industries and foster a healthier future, leveraging our global scale and deep industry expertise. Lead with Innovation and Leadership At ADM, you are positioned to lead at the nexus of agricultural expertise and cutting-edge innovation. Our leadership in the market is driven by our commitment to innovation and diversity, ensuring that we meet global demands sustainably and efficiently. Engage with a Global Team Collaborate with over 33,000 dedicated professionals around the world who are united in their passion for delivering results and making a meaningful impact. ADM’s culture fosters a collaborative and inclusive workplace where diverse ideas lead to extraordinary outcomes. Introducing the ADM Professional Growth Pathways We are dedicated to nurturing the professional growth of our employees through unmatched training, leadership development programs, and diversity training. ADM’s commitment to professional development ensures that your career is future-proof, allowing you to evolve with the industry and our company. Do Meaningful Work Engage in work that matters with a team that values innovation and practical solutions. At ADM, your efforts contribute directly to creating a more secure and sustainable world, from improving global food supply chains to pioneering new bio-solutions. Be Part of a Great Team Experience the power of teamwork at ADM, where our collaborative environment is enhanced by diverse perspectives and a shared commitment to excellence. Our team’s unparalleled capabilities in agribusiness drive our ability to meet the needs of a growing world. Explore Career Opportunities From internships to full-time positions, ADM offers a variety of entry points for individuals at all stages of their careers. Whether you’re refining your skills or ready to lead, find the position that matches your career ambitions at ADM. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, and solution-driven team players who are ready to make a difference. SEARCH ADM JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at ADM.
Learn more about ADM
Size
41,000 employees
Market Cap
$52 billion
Industry
Manufacturing & Automotive
Net Income
$1.7 billion
Founded
1902
5 Year Trend
+6.5%
Revenue
$64.3 billion
NASDAQ
ADM
* Ladders Estimates

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