Genesys

Senior Account Executive, State and Local Government

Genesys$111K — $196K *
Education, Government & Non-Profit
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of enterprise sales/business development experience in State & Local Government.
  • Understanding of procurement and funding processes within State & Local Government.
  • BA/BS degree or equivalent experience required.
  • Proficiency with enterprise platforms: Salesforce, Clari, Zoom, etc.
  • Demonstrated proficiency in MEDDPICC and Account Strategy Mapping.

Responsibilities

  • Drive revenue and market share, exceeding pipeline targets in your region.
  • Lead and manage sales opportunities using the Genesys Way of Selling (MEDDPICC).
  • Guide new customers through acquisition and procurement processes.
  • Accurately forecast revenue targets on a monthly, quarterly, and yearly basis.
  • Build and evolve Territory Plans to align with sales strategy and priorities.
  • Collaborate with Genesys Partners and internal teams to support revenue growth.
  • Develop compelling business value propositions through effective communication.

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage for added health support.
  • Flexible work schedules and remote work opportunities.
  • Career development and growth prospects.
  • Open Time Off policy plus 10 paid holidays.
  • 401(k) matching program to support retirement savings.
  • Adoption Assistance and fertility treatment benefits.
Full Job Description
Would you like to own driving revenue growth for the leader in Customer Experience for the State & Local Government market? Do you have the communication skills, sales methodology and forecasting rigor, commitment to pipeline and demand generation, business acumen, key relationships, industry experience, and technical background necessary to further the Genesys brand? Summary: Genesys is hiring talented sales professionals in the State & Local Government market. This group within Genesys offers a creative, fast-paced, entrepreneurial work environment where you'll be at the center of Genesys' innovation and reinforce our position as the Top-Rated Gartner Quadrant CX Platform in our fast-growing industry. As a senior seller, you'll be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans, and a propensity for action. The successful seller will arrive with established relationships in our industry and further build a deep business and technical network through your knowledge of these industries' trends and environments including the funding and procurement processes. Key Responsibilities: • Drive revenue, market share, and exceed new pipeline targets in your defined geographic region. • Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC). • Understand acquisition and procurement rules and processes to guide new customers through buying. • Accurately forecast and exceed monthly, quarterly and yearly revenue targets • Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work which align to Genesys' strategic direction, including the development and management of a robust sales pipeline by engaging with prospects, partners, and key customers. • Collaborate and build strategically with Genesys Partners, including our Value-Added Resellers (VAR), Integrator, AppFoundry, and Carrier channel partners to align on building a greater awareness to our solutions in the industry, conduct effective and streamlined opportunity management, and attending events together. • Regularly plan initiatives with internal partners, including our Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams to support your regional territory revenue growth goals. • Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills. • Understand the business and technical requirements of your customers and to help shape the direction of our product offerings. • Collaborate with Genesys' internal business partners, including our legal and finance teams, to manage complex contract negotiations. • Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations. • Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers. • Become expert at positioning the business value of our Digital and AI portfolio • Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc. • Become expert at aligning customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong Point of View on Why Genesys Minimum Requirements: • 8+ years of field enterprise sales and/or business development experience with a focus on State & Local Government AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services. • Understanding and experience with State & Local Government procurement and funding in direct and indirect models. • BA/BS degree or equivalent experience. • Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and others such as ZoomInfo, DocuSign, Workday, and Tableau. • Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans. • Must be based in region with the ability to travel at least 25% as needed. Desirable Skills: • Technical sales and solutions background in customer experience, CCaaS, UCaaS, API's, infrastructure, AI, telecom, cybersecurity, etc. • Demonstrated history of consistently exceeding sales quota. • Experience selling to a variety of public sector agencies. • Documented industry and customer network. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $111,700.00 - $196,300.00 Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys is a cloud-based customer experience and call center solution provider. The company was founded in 1990 and is headquartered in Daly City, California. Genesys provides customer experience solutions that include contact center and workforce optimization software, as well as analytics and artificial intelligence capabilities. The company serves a variety of industries, including banking, healthcare, insurance, and telecommunications. Genesys has more than 10,000 customers in over 100 countries.
Learn more about Genesys
Size
5,000 employees
Industry
Founded
1990

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