Senior Account Executive, Client Services - Payer Communications & Patient SupportOverview The
Senior Account Executive is a key day-to-day member of the client services team, supporting the execution of payer communications and patient support initiatives for pharmaceutical and biotech clients. This role helps manage project logistics, coordinate cross-functional teams, and ensure high-quality deliverables that advance access, affordability, and adherence goals.
Key Responsibilities:Client & Account Management- Serve as a daily point of contact for client counterparts on assigned projects, managing status updates, meeting logistics, and follow-ups.
- Draft contact reports, recap emails, and action lists to document decisions and keep internal and client teams aligned.
- Support development of project briefs and scopes of work based on client objectives, brand/access strategy, and guidance from senior account leads.
- Help maintain strong client relationships by responding promptly, following through on commitments, and escalating issues appropriately.
Payer Communications & Patient Support Execution- Support the planning and execution of payer-facing tactics (eg, payer decks, leave-behinds, pull-through tools, reimbursement support materials).
- Assist in the development and refinement of patient support communications (eg, hub enrollment forms, onboarding materials, adherence tools, affordability program communications).
- Coordinate with strategy, medical, copy and creative teams to gather inputs, track review cycles, and ensure content reflects market access and patient support considerations.
- Help QA deliverables for accuracy, completeness, and alignment with client direction, brand guidelines, and regulatory requirements.
Project Management & Operations- Partner closely with project management to build and maintain timelines, track deliverables, and monitor dependencies across workstreams.
- Track status of all assigned projects, proactively flagging risks, bottlenecks, and needed decisions to account and project leads.
- Help manage MLR/PRC submission and approval processes by preparing materials, tracking versions, and capturing feedback.
- Support adherence to internal processes, file-naming conventions, documentation standards, and version control across projects.
Financial & Administrative Support- Assist in the creation of estimates and budget trackers by compiling assumptions, hours, and out-of-pocket details.
- Monitor hours for assigned projects, ensuring time is logged accurately and highlighting variances or scope creep to senior team members.
- Help prepare documentation for change orders and revised scopes, including rationale, assumptions, and updated timelines.
- Contribute to monthly/quarterly reporting and forecasting inputs for assigned accounts as requested.
Team Collaboration & Growth- Collaborate effectively with strategy, medical, creative, project management, and analytics partners to ensure cohesive, integrated deliverables.
- Support preparation of materials for client workshops, strategic planning sessions, and brand/access planning discussions.
- Contribute to new business and organic growth efforts by assisting with background research, competitive audits, and slide development.
- Participate in team meetings and retrospectives, offering ideas to improve processes, tools, and ways of working.
Qualifications- Bachelor's degree in marketing, communications, healthcare, life sciences, or a related field.
- Approximately 3-5 years of experience in healthcare communications, market access/payer marketing, patient support programs, or related agency/consulting roles.
- Familiarity with basic market access concepts (coverage, reimbursement, prior authorization, appeals, copay/affordability programs, hub services) and interest in deepening expertise.
- Demonstrated experience managing multiple projects simultaneously with strong organizational skills and attention to detail.
- Strong written and verbal communication skills, including comfort taking meeting notes, drafting client emails, and contributing to presentations.
- Ability to work collaboratively across cross-functional teams, receive and integrate feedback, and manage deadlines in a fast-paced environment.
- Proficiency in Microsoft PowerPoint, Word, and Excel; comfort building and refining client-ready slides and trackers.
- Professionalism, accountability, and a proactive, solutions-oriented mindset aligned with Citrus Health Group's culture and values.
