Security Service Technician

Pavion

• $83K — $104K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent.
  • 2-4 years' experience in low voltage and data communication systems.
  • Service or construction experience required.
  • Proficiency in installing and maintaining security systems (CCTV, Access Control, Intrusion).
  • Knowledge of cabling and terminations per state, local, and BICSI standards required.
  • MA State D-License for security work in MA is mandatory.
  • Reliable transportation and a valid driver's license are essential.

Responsibilities

  • Conduct repairs and maintenance of Mission Critical systems across New England.
  • Install and manage low voltage cabling and devices.
  • Troubleshoot and repair various systems and equipment.
  • Perform preventative maintenance and system upgrades as needed.
  • Complete documentation and reports for services performed.
  • Engage in site surveys to identify client needs and opportunities.
  • Provide daily updates to the Service Team Lead regarding assigned tasks.

Benefits

  • Comprehensive benefits package includes health, dental, and vision insurance.
  • Opportunities for professional development and certification.
  • Participation in an on-call rotation for varied work hours.
  • Supportive team environment encouraging self-motivation.
  • Potential for travel throughout New England with expense coverage.
Full Job Description
Pavion and our family of companies are seeking a talented and motivated Systems Technician to join our security business unit.

Primary Responsibilities:

  • Perform repair/maintenance and moves, adds and changes of Mission Critical systems throughout New England, including but not limited to: Security(CCTV, Access Control, Intrusion) & Wireless Communication
  • Perform low voltage cable installation, cable management, cable terminations, device installation, and other assigned service duties as required
  • Troubleshoot, diagnose, and repair systems and/ or equipment as necessary
  • Complete Preventative Maintenance and system upgrades for systems as required
  • Complete test reports and deficiency repairs for systems as required
  • Produce accurate documentation of the all service performed on calls or tasks as assigned
  • Provide daily updates, as required, and communication to the Service Team Lead for all assigned calls or tasks
  • Perform detailed site survey visits to identify client needs and/or upgrade opportunities
  • Think clearly and logistically to make accurate decisions based on personal and professional judgement and verifiable criteria
  • Ability to independently service small to medium sized Mission Critical systems
  • Ability to read and interpret service/project scopes, one lines, floor plans, submittals, specifications, test reports and other related project documentation
  • Proficient oral and written communication skills, especially working in occupied and sensitive environments
  • Proficient in cabling best practices- running, supporting, and terminating category rated and multiconductor cabling
  • Experience/ certified with Fire Stopping; must be able to fire-stop any penetrations made or found
  • Basic understanding of computers and basic Microsoft Windows Applications
  • Basic understanding of networking concepts (wired and wireless)
  • Demonstrate basic skills required to configure and troubleshoot device connectivity (LAN and Internet access)
  • Proficient with low voltage crimp tools, testing tools (meters, toners, etc.) and the use of other construction related tools
  • Ability to demonstrate persistence, tactfulness, and responsibility; maintain silence regarding confidential information; make decisions based on personal judgement and verifiable criteria; deal effectively with people in actual job duties beyond giving and receiving instruction
  • Demonstrate skills to provide competent customer service using active listening and empathy during various interactions (i.e., in-person, phone, email, and chat)
  • Must be self-motivated and work well with others in a team environment


Basic Qualifications:

  • High School Diploma or equivalent
  • Minimum of 2-4 years' experience with the service/installation and commissioning of low voltage/ Data Communication systems including Security (CCTV, Access Control, Intrusion) and Wireless Communication
  • Minimum of 2-4 years' experience related to all job duties of this position is required
  • Service, construction and/ or Industry experience required
  • Experience Cabling, low voltage infrastructure & terminations per all applicable state, local codes and BICSI standards required
  • Experience with Mission Critical Systems- Security (CCTV, Access Control, Intrusion) and Wireless Communication required
  • Experience with the following systems preferred: Honeywell Pro Watch, Software House, AMAG, Genetec, DMP, Avigilon, Hirsch, Lenel S2, Bosch, Milestone, Ceragon, Cambium, Siklu
  • OSHA 10
  • MA State D-License (Required for MA Security work)
  • Reliable transportation, valid drivers' license and acceptable driving record
  • Must be able to travel throughout New England as required (RI, MA, CT, NH, ME)
  • Must be able to work off hours if/when projects require it (second, third shift and weekends)
  • Must be able to participate in the Service Department on-call rotation as required by SIGNET
  • Must be able to see and hear clearly.
  • Must be able to distinguish between colors (naturally or with correction); speak clearly; use arms and hands to reach for, handle and manipulate objects; coordinate eyes and hands rapidly and accurately, use hands to pull cables and wires, use power tools, and work in various positions.
  • Must be able to climb and maintain body balance utilizing ladders, lifts, scaffolding; lift, carry or push objects weighing up to 50 lbs; crouch, stand and/or walk carrying equipment for long periods of time.
  • Must be able to work in variety of temperature conditions throughout the calendar year; Safety clothing, equipment/ PPE expected at all times.


Preferred Qualifications:

  • Experience with integrated security control systems (lock control) within Detention Facilities, Prisons, and Courts and other sensitive environments
  • Industry/ manufacturer certifications
  • RI TST Data Licensing
  • Firestop Certified (Hilti or 3M)
  • Boom and scissor Lift Certified


The hourly pay range for this position is $40.00 - $50.00 hourly. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

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