GardaWorld

Security Operations Manager

GardaWorld • $105K — $110K *
Atlanta, GA 30349In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Authorized to work in the United States
  • Able to pass an extensive screening process
  • Valid driver's license with an acceptable driving record
  • Minimum 5 years of Security Management experience
  • Experience overseeing multiple sites and managing scheduling, billing, and payroll

Responsibilities

  • Supervise daily security service to ensure high standards
  • Develop and maintain effective client and employee relationships
  • Meet with clients regularly to resolve issues and ensure satisfaction
  • Participate in the recruitment, orientation, and training of staff
  • Visit and inspect security personnel to ensure compliance and proficiency
  • Assist with staffing schedules, budgets, and payroll reports
  • Ensure compliance with all regulations and contractual agreements
  • Recommend improvements for departmental efficiency

Benefits

  • Comprehensive benefits package including medical, dental, and vision insurance
  • 401(k) plan with employer matching
  • Paid time off and holidays
  • Disability coverage and life insurance options
  • Career growth opportunities
  • Travel for client site visits
Full Job Description
Job Description

As a Security Operations Manager, you'll be the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflects GardaWorld's reputation as the industry's premier security partner. In this role, you'll champion service quality, strengthen client relationships, and help drive account success through proactive communication, problem-solving, and operational insight.

We're looking for a leader who not only understands numbers but also understands people, who can interpret financial reports, build credibility quickly, and consistently demonstrate honesty, reliability, and professionalism. If you're ready to make a meaningful impact and elevate the standard of client service, this is your opportunity to do it with a global industry leader.

What's in it for You
  • Competitive Salary: $105,000.00-$110,000 / year
  • Work Site Location: Atlanta, GA
  • Monday through Friday, 8:00 a.m. To 5:00 p.m. This position may require working long hours and on weekends. This position is on call 24/7.
  • Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
  • Career Growth: Career growth opportunities at GardaWorld
  • Travel: In-person visits to various client sites throughout the market.


Your Responsibilities as Operations Manager
  • Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
  • Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff
  • Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction
  • Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts
  • Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
  • Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
  • Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports
  • Ensure 100% compliance with all federal, state, and local regulations in assigned accounts.
  • Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
  • Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed.
  • Ensure progressive discipline is followed on all corrective actions.
  • Perform other duties as assigned. (Must always be included)


Your Qualifications:
  • Authorized to work in the United States
  • Able to pass an extensive screening process
  • A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
  • Minimum 5 years Security Management experience;
  • Must have experience overseeing multiple sites
  • Must have experience with scheduling, billing, and payroll
Your Skills and Competencies:
  • Operational Oversight & Accountability
  • Client-Centric Communication & Relationship Building
  • Team Leadership & Performance Management
  • Attention to Detail & Situational Awareness
  • Administrative & Analytical Proficiency


About GardaWorld

GardaWorld Corporation is a Canadian private security firm, headquartered in Montreal, Quebec, with 102,000 employees as of January 2020. GardaWorld International Protective Services, the international division of the company, began operations in 1984. GardaWorld Security Corporation was established as Trans-Québec Security Inc. by Stéphan Crétier in 1995, who invested initially $25,000. The company runs physical security guard services and armoured car services globally, with over 200 offices worldwide.
Learn more about GardaWorld
Industry
Business Services
Founded
1984
* Ladders Estimates

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