TeleTech

Security Operations Center Analyst, Senior

TeleTech$99K — $225K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of cybersecurity experience including SOC operations and incident response
  • Proficient in Microsoft Sentinel and KQL
  • Established background in SIEM detection engineering and security investigations
  • Skilled in scripting languages like Python
  • Proven experience in mentoring and providing technical leadership to analysts
  • In-depth knowledge of malware analysis, digital forensics, and cloud security
  • Familiar with security frameworks such as MITRE ATT&CK and NIST standards
  • Effective communicator for both technical and non-technical audiences
  • Must possess a Secret clearance
  • HS diploma or GED required

Responsibilities

  • Conduct advanced threat hunting and complex investigations
  • Lead SOC operations and serve as technical escalation point during shifts
  • Analyze and investigate suspicious activities efficiently
  • Continuously enhance detection capabilities using various security technologies
  • Collaborate with technical SMEs and client stakeholders
  • Ensure effective communication and handoff of investigated incidents between teams
  • Drive operational continuity in support of global trade and supply chain efforts

Benefits

  • Health, life, and disability insurance
  • Retirement and financial benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
Security Operations Center Analyst, Senior
The Opportunity:

Are you an experienced cybersecurity analyst who enjoys digging deeper than the alert? Do threat hunting, complex investigations, and finding the activity others miss interest you? Join a team of advanced cybersecurity analysts working to protect the systems that support one of the world's most critical hubs for global trade and supply chain operations. As a Tier III SOC Analyst and Shift Lead, you'll combine deep technical expertise with operational leadership in a 247 Security Operations Center. You'll hunt for advanced threats, lead complex incident investigations, analyze suspicious activity, and continuously improve detection capabilities using Microsoft Sentinel, KQL, threat intelligence, and other security technologies. You'll also lead SOC operations during your assigned shift, serving as the senior technical escalation point for other analysts and helping ensure incidents are effectively investigated, prioritized, communicated, and handed off between teams. You'll work across cybersecurity, cloud, network, and operational technology environments and collaborate directly with technical SMEs and client stakeholders.

This is an opportunity to apply advanced cybersecurity skills to a mission where cyber resilience directly supports operational continuity and global commerce. We're looking for someone who can think like an adversary, lead through complex situations, communicate clearly, and help continuously improve how the SOC detects and responds to threats.

Join us. The world can't wait.

You Have:
  • 8+ years of experience with cybersecurity including SOC operations, incident response, threat hunting, or detection engineering
  • Experience with Microsoft Sentinel and KQL
  • Experience with SIEM detection engineering, tuning, and security investigations
  • Experience with scripting languages such as Python
  • Experience providing technical leadership or mentoring cybersecurity analysts
  • Knowledge of malware analysis, digital forensics, networking, and cloud security concepts
  • Knowledge of MITRE ATT&CK, NIST SP 800-53, and NIST SP 800-82
  • Ability to communicate technical findings to technical and non-technical stakeholders
  • Secret clearance
  • HS diploma or GED


Nice If You Have:
  • Experience supporting critical infrastructure, operational technology, or industrial control system environments
  • Experience with Red Canary or comparable MDR capabilities
  • Microsoft Certification such as Security Operations Analyst Associate, GCIH, GSOC, GICSP, GRID, GCIA, CCNA, or CISSP Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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