Job DescriptionAdvance your security career with a team that upholds professionalism, dependability, and integrity while securing one of the world's top technology campuses.
Pay Rate : $40.00 / HourShifts:Morning Monday through Friday 6:00 AM - 2:45 PM*Valid CA Guard Card required*(Must have 3 + years of customer service, 3 + years security supervisory experience and strong technology skills)Allied Universal® is hiring a Security GSOC Shift Supervisor. The Security GSOC Shift Supervisor supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Security GSOC Shift Supervisor acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.
RESPONSIBILITIES:- Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
- Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
- Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered
- Ensure all GSOC activities comply with local, national, and international laws and client regulations
- Conduct regular audits and assessments to identify area of improvement
- Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
- Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements
- Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations
- Complete metrics for all Operators to ensure they are meeting standards set by the client
- Troubleshoot issues with the security applications and work with the system team to resolve issues
- Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
- Coordinate with internal and external stakeholders including emergency services as necessary
- Ensure all incidents are properly documented, analyzed and reported
QUALIFICATIONS (MUST HAVE):- High school diploma or equivalent
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
- Minimum of two (2) years of technical writing experience
- Minimum of two (2) years of verifiable security experience
- Minimum of two (2) years of verifiable Global Security Operation Center experience
- Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)
- Must possess one or more of the following:
- Service in the active-duty military, military reserves, or National Guard
- Service in auxiliary police or police cadets
- Bachelor's Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study
- Technical writing skills
- Teamwork, coaching, mentoring skills
- Proficient Microsoft Office skills (i.e., Excel, Word)
- Solid computer knowledge and skills, experience working with complex platforms
- Ability to operate radio or telephone equipment and/or console monitors
- Ability to communicate at an executive level, both written and orally, through superior communication skills
- Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints
- Possess working knowledge of current global events and global geography/cultures
- Ability to analyze and think critically, sometimes under ambiguous circumstances
- Ability to follow written policy and procedures
PREFERRED QUALIFICATIONS (NICE TO HAVE):- Military and/or law enforcement experience
- College degree in Communications, Criminal Justice, or related field of study
BENEFITS:- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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