As Section Manager, Contested Matters, you're responsible for managing activities related to the handling of contested and complex claims nationwide. You lead a team of professionals and administrative support staff and ensure that they meet their performance targets, develop their skills and provide high-quality service. Working closely with the life and health insurance claims teams, you support strategic decision-making on highly complex claims and help improve practices to ensure operational excellence and member and client satisfaction. More specifically, you will be required to:
- Manage, motivate and develop a team of professionals and administrative support staff responsible for handling contested and complex claims nationwide
- Take responsibility for team performance, results and skills development
- Help your immediate supervisor organize work and plan operational activities for the unit
- Coach and guide team members in making strategic decisions on highly complex claims and guide them in determining which priorities to focus on
- Work closely with the life and health insurance claims teams to ensure claims are managed efficiently and consistently
- Develop, implement and monitor the unit's action plan to ensure it's in line with the organization's strategic directions
- Define and enhance the unit's services to maximize business results and client satisfaction
- Identify opportunities for improvement and implement innovative solutions that promote operational efficiency and continuous improvement
- Implement management practices that support engagement, talent development, diversity, employee attraction and retention, and change management
- Ensure sound management of individual and team performance, as well as effective reporting
What we offer*- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
* Benefits apply based on eligibility criteria.
#LI-Hybrid
What you bring to the table - Bachelor's degree in a related field
- A minimum of six years of relevant experience, including two years in a management role
- Please note that other combinations of qualifications and relevant experience may be considered
- Experience in managing teams
- Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking parteners, members and/or clients.
- Knowledge of the legal field and the life and health insurance sector
Decision quality, Develops talent, Drive results, Work processes
Trade Union (If applicable)Job FamilyManagement (FG)
Unposting Date2026-10-1
