The Operational Transformation Manager plays a critical role within Physical Security, responsible for translating strategic transformation initiatives into actionable plans and measurable outcomes. Reporting to the Senior Manager, Physical Security Operational Transformation, this role supports enterprise-wide improvements to Physical Security infrastructure, processes, and technologies.

The position focuses on project management, operational analysis, stakeholder coordination, documentation, and continuous improvement efforts that strengthen the organization’s security posture, regulatory readiness, and operational efficiency. The role partners closely with Facilities, Technology, Procurement, vendors, and other internal teams to ensure initiatives are delivered on time, within scope, and aligned to Physical Security strategy.

Key Accountabilities 

• Support the planning and execution of Physical Security operational transformation initiatives across Old National Bank’s (ONB) footprint.
• Manage assigned projects by developing project plans, timelines, milestones, resource needs, and risk mitigation strategies.
• Coordinate with internal stakeholders to ensure alignment and timely delivery of project objectives.
• Assist in vendor coordination activities, including performance tracking, issue resolution, and documentation support.
• Develop and maintain project documentation, operating procedures, and artifacts to support audit and regulatory examination readiness.
• Track project budgets, invoices, and expenditures, escalating variances or risks to the Senior Manager as appropriate.
• Support the integration of Physical Security enhancements.
• Contribute to the development and tracking of key performance and risk indicators related to Physical Security initiatives.
• Support Physical Security training, awareness, and change management activities tied to transformation efforts.
• Identify process improvement opportunities and recommend enhancements that improve efficiency, effectiveness, and risk outcomes. 

Key Competencies for Position   

• Promotes Change:Drives organizational change by enacting changes to the ONB environment. Supports adoption of new tools, processes, and technologies by engaging stakeholders and addressing operational impacts.
• Strategy in Action:Anticipates, identifies, and articulates potential issues and opportunities, and effectively responds by recommending practical solutions aligned to Physical Security’s strategy.
• Compelling Communication:Communicates project status, risks, and outcomes clearly to technical and non-technical audiences.
• Personifies ONB Culture:Demonstrates accountability, integrity, and a commitment to Physical Security and risk awareness.

Qualifications and Education Requirements

• Bachelor’s degree.
• 5+ years of experience supporting Physical Security, operational transformation, or large-scale infrastructure or technology initiatives.
• Demonstrated experience in project management, process improvement, or operational execution.
• Working knowledge of Physica Security technologies, systems, and regulatory environments.
• Professional certifications such as PMP and/or CPP preferred but not required.
• Strong organizational, documentation, and stakeholder management skills.