HTC Global Services

Scrum Master/Product Owner

HTC Global Services • $80K — $110K *
Grand Rapids, MI 49504In-Person
Technical Services
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 3+ years of experience in Agile roles
  • Proficient in SAFe Agile methodology
  • Strong critical thinking and problem-solving skills
  • Self-starter eager to improve team performance
  • Analytical skills for thorough review of work items
  • Hands-on approach to support testing and validation
  • Scrum Master or Advanced Scrum Master certifications are a plus

Responsibilities

  • Manage the Scrum board alongside the Product Owner
  • Implement SAFe Agile practices and create necessary artifacts
  • Ensure tasks are completed and follow the Scrum process
  • Represent the team during inter-team meetings
  • Define and ensure business and technical acceptance criteria for work items
  • Improve the Definition of Done over time
  • Collaborate with teams to fulfill project requirements
  • Establish comprehensive test plans for deliverables
  • Identify and eliminate unvetted assumptions in processes
  • Support testing and validation as needed

Benefits

  • Opportunity to work within a dynamic Agile environment
  • Collaborative culture that values team performance
  • Potential for professional development and certification support
  • Engagement with cross-functional teams on diverse projects
  • Involvement in advancing Agile best practices and methodologies
Full Job Description
Job Title

Agile Scrum Master / Delivery Lead

Overview / Summary

We are seeking an experienced Agile professional to support Scrum board ownership in partnership with the Product Owner. This role will help drive work item quality, ensure delivery completion, support cross-team collaboration, and maintain adherence to Agile best practices within a SAFe Agile environment.

Key Responsibilities
  • Own and manage the Scrum board in partnership with the Product Owner
  • Work within SAFe Agile methodology and create cards where needed
  • Ensure cards are followed through to completion
  • Represent the team and their work in cross-team ceremonies
  • Vet work items to ensure robust business acceptance criteria
  • Vet work items to ensure robust technical acceptance criteria
  • Ensure adherence to the Definition of Done and help mature the definition over time
  • Partner with upstream and downstream teams to ensure all required needs are met
  • Ensure robust test plans are in place
  • Eliminate unvetted assumptions across work items and processes
  • Support testing and validation activities as needed

Required Qualifications
  • At least 3 years of experience in a role supporting the listed responsibilities
  • Experience with SAFe Agile methodology
  • Excellent critical thinking skills with the ability to bring clarity out of confusion
  • Self-starter with curiosity and eagerness to strengthen team performance
  • Highly analytical with the ability to dig into cards and topics
  • Willingness to "get hands dirty" and assist with testing and validation
  • Scrum Master or Advanced Scrum Master certifications preferred

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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