Adobe Inc.

Scale Solutions Account Manager

Adobe Inc.$135K — $234K *
US-Anywhere
+ 7 other locationsRemote
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in customer success, account management, or sales in a high-tech (SaaS) environment.
  • Strong knowledge of Marketo, Adobe Analytics, Adobe Target, or Adobe Experience Platform.
  • Experience developing and executing strategies for customer accounts.
  • Proven track record of leading projects from conception to closure.
  • Ability to build trusted relationships with both executive sponsors and users.
  • Experience managing a full sales cycle from discovery to closure.
  • Excellent written and verbal communication skills.
  • Bachelor's degree or equivalent practical experience.

Responsibilities

  • Guide customers through onboarding and implementation, coordinating with delivery teams.
  • Build trust and develop strong relationships across business and technical stakeholders.
  • Provide solution expertise to promote best-practice adoption among customers.
  • Proactively maintain an accurate attrition forecast and manage customer health.
  • Engage with customers to calculate ROI from Adobe solutions.
  • Identify expansion opportunities through customer insights and technology usage.

Benefits

  • Opportunity to work in a fast-paced, innovative environment.
  • Access to a collaborative team dedicated to customer success.
  • Chance to leave a significant impact in the Digital Transformation space.
  • Engagement with cutting-edge Adobe solutions on a daily basis.
Full Job Description
The Opportunity

As a Scaled Customer Account Manager at Adobe, you will manage a portfolio of customer accounts across DX solutions. In addition, you can expect to be working very closely with the respective sales teams to develop new value propositions, build awareness and reveal new expansion opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. Leave your footprint in the Digital Transformation space that is growing by leaps and bounds by joining an outstanding Account Management team.
What you will do
  • Account Management: Guide customers through onboarding and implementation by coordinating with delivery teams. Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
  • Relationship Management: Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
  • Solution Expertise: Knowledgeable of key product use cases and expected outcomes -to guide customers toward best-practice adoption.
  • Customer Health and Forecast Discipline: Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
  • Value Realization: Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value)
  • Growth Identification & Expansion: Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment


What you'll need to succeed
  • A minimum of 5 years' prior customer success, account management, or sales experience from a high-tech (SaaS) company.
  • Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions.
  • You have experience developing strategies on assigned accounts to fully leverage technology solutions.
  • You have led projects from conception to closure and have experience using internal resources to get things done.
  • You know how to build trusted relationships with executive sponsors and end users.
  • Experience running a full sales cycle.
  • Strong written and verbal communications.
  • Bachelor's degree or equivalent practical experience.

About Adobe Inc.

The Omniture product suite provides an integrated set of services: advanced web analytics and segmentation (SiteCatalyst, Discover and Data Warehouse), search marketing (SearchCenter), optimization (Advanced Testing and Targeting -- Offermatica and TouchClarity), and the marketing integration platform (Genesis). They also have an iPhone application that allows customers to sign into their Omniture account and view statistics from anywhere.

Adobe Inc. Careers

Join Adobe Inc., a global leader in digital media and digital marketing solutions, and be part of a team that thrives on innovation and creativity. Adobe offers unparalleled job opportunities that propel your career forward in an environment that fosters growth and leadership. Work You’ll Do At Adobe, you will be immersed in an atmosphere of innovative solutions and exceptional leadership, contributing to projects that drastically change the landscape of digital content. Our team at Adobe is dedicated to empowering creatives and enterprises alike through cutting-edge technology and expertise. Transform the World with Your Creativity Adobe’s mission is to change the world through digital experiences. We are looking for professionals who are passionate about creativity, technology, and driving significant market evolution. Join a diverse team that values individuality and the fresh perspectives each member brings. Lead in a Culture of Innovation Adobe Inc. is synonymous with fostering a culture of innovation where your ideas can pave the way for groundbreaking digital solutions. Our leadership is committed to nurturing a dynamic and inclusive workplace that promotes career growth and development. Collaborate with the Best Work alongside a global team of talented professionals who are leaders in their fields. At Adobe, you will enhance your skills through collaboration and be inspired by the creativity and dedication of your teammates. Our networking opportunities within the company are designed to foster connections that lead to lasting professional relationships. Explore Career Opportunities Adobe Inc. offers a range of career paths from software engineering to marketing, customer experience to IT. Explore job opportunities and internships that align with your skills and passions. Adobe is committed to hiring the best talent and providing them with the training, benefits, and support needed to succeed. Innovate and Grow Drive innovation as part of the Adobe team and see firsthand how your work contributes to the company’s success and your personal growth. Engage in projects that push the boundaries of technology and creativity. Future-Proof Your Career Adobe is dedicated to the development of its employees at all stages of their careers. We offer comprehensive training programs, including leadership development and diversity training, to ensure you are equipped for the future. Our benefits package is designed to support the well-being and financial security of our team members and their families. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for driven, curious, creative, and solution-oriented team players. Start your journey with Adobe today by exploring our exciting career and internship opportunities. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the rewarding and exciting opportunities that await at Adobe Inc.
Learn more about Adobe Inc.
Size
25,988 employees
Market Cap
$154.8 billion
Industry
Net Income
$5.2 billion
Founded
1982
5 Year Trend
+21.9%
Revenue
$12.8 billion
NASDAQ

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