Job Description:
The Applied Global Services (AGS) DDP Service Business Unit (SBU) is seeking an ambitious candidate that possesses strong technical knowledge, preferably with Dielectric Deposition / Atomic Layer Deposition semiconductor equipment in the areas of process engineering and optimization, customer fab operations, hardware design, as well as business acumen. This person will work closely with DDP Business Unit, AGS OCE and Operations, and AGS field service to ensure products have the documentation, spare part sourcing strategies, and maintenance capabilities required to be successful at customer sites. They will engage in early phases of the new product design cycle to ensure after-sale support planning is included from initial concept through final product release. They will also lead projects to develop service capabilities and service models to drive performance improvements on systems installed at customer sites worldwide. The ideal candidate should possess over five years of process and hardware experience on DCVD semiconductor equipment. They should have a passion for technical program management and possess strong communication skills; this is a strategic role and will suit someone who can drive growth in partnership with a cross-functional team.
Key ResponsibilitiesTechnical Program Manage service product development from Initiation to Release
- Initiation (PG1): Lead HVP (High Value Problem) discovery through VOC (Voice of Customer) & FSO. Propose and select appropriate solutions based on ROI estimates. Lead team to assess Market Opportunity and select beta sites.
- Validation (PG3): Chair regular Core Team meetings to drive design & development of proposed solutions through internal SBU sensor development or cross-functional teams (OCE, DT/AIx, FV, BU). Be accountable for successful beta demonstration by working with FSO, FSO Focals, AGS Focals responsible for the beta site.
- Release (PG5): Drive creation of Marketing Collateral to train sales and BD on new Service Product; Field Training (AGU courses) and Procedures for CE's, PSE's that will support the Contract enabled by the Service Product. Report on actual Service revenue generated by the new Service Product vs. what was forecast.
- MPR (Monthly Product Reviews): provide status updates and help needed to AGS executives throughout the Phase Gate release cycle.
Closely work with Equipment BU NPI PDP teams and Field Service teams to concurrently develop AGS service products in step with BU NPI product release.
- Work with Business Unit on their NPIs (New Product Introductions) to prepare and embed service product offerings.
- Spearhead AIx growth engine to develop new capability and enable service product offers.
- Define/approve Product application support plans for service product offers.
- Make sure Products meet all requirements; CoO, MTTR, MTBC, SDUT, etc...
- Work with team on AGS DfI, DfS, etc...
- Training: AGS-TS, FSO, SBU FSO Team, TSE, PSE, Digital Tool Team, FabVantage Team, etc.
- Perform analysis, summaries, as well as develop and transfer package of new applications / platforms to product division and customer support team.
- Spares, Training, AIx, etc
- Create & Lead new methodologies in order to optimized system performance for specific application.
- Digital Tool new development, adjust existing Digital Tools to current application / platform, etc.
Leads the Core Teams on NPI evaluation and demos at customers site, through
CIF (Common Interests Framework), high involvement in the SOW and commitment schedule.
Interfaces with BU, FSO / PSE, and customer teams regarding technical requirements, analysis, schedule, deliverables, and closure.
Lead customer Technical Review Meetings and deliverable measurables.
Functional Knowledge- Regarded as the technical expert in their field.
- Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function.
- 3-5 years of DDP BU / Application / Platform experience.
- Program Management proficiency.
- Skilled at Microsoft Office suite; esp. PowerPoint, Excel.
- Create material and present it executives / large groups.
Business Expertise- Has Semi-space awareness; Regions, customer, segments.
- Has knowledge of best practices, integrate AGS and BU best practices into common spaces; aware of the competition (AGS and BU) and the factors that differentiate them in the market.
Leadership- Drives cross-functional teams; leads projects with notable risk and complexity; develops the strategy for project execution.
- Coaches and Mentors colleagues with less experience
Problem Solving- Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions.
- Self-driving; able to negotiate progress around roadblocks; willing to ask for help and find support for developing solutions.
Impact- Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry.
Interpersonal Skills- Communicates difficult concepts and negotiates with others to adopt a different point of view
Additional InformationTime Type:Full time
Employee Type:Assignee / Regular
Travel:Yes, 10% of the Time
Relocation Eligible:Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
