Minimum Pay Rate: $84,489.60

Maximum Pay Rate: $111,883.20

Civil Service Status: Civil Service

Apply by Date: 09/15/2026

Posting Type: Open

You will be joining a team of Enterprise Technology Analysts working in a fast paced and dynamic work environment dedicated to leading edge applications specifically related to SAP Plant Maintenance (PM) / Enterprise Asset Management (EAM) and other enterprise applications. We are responsible for the design, configuration, operation, maintenance, and enhancement of these enterprise applications to ensure that they are reliable, accessible, and meet the needs of the business units that we support.

This position requires the knowledge, skills, and ability to:

• Analyze business processes and match user requirements to system capabilities
• Develop specifications; develop testing criteria and conduct testing
• Determine system integration points and resolve moderately complex technical issues
• Establish and maintain effective internal/external working relationships and work effectively in diverse teams
• Be flexible and open to change, results oriented, driven
• Effectively communicate in large group settings and be able to achieve consensus
• Analyze procedures and systems to evaluate and resolve technical issues
• Develop and implement operational improvements

We are posting this opportunity for the SAP Enterprise Technology Analyst Entry along with our SAP Enterprise Technology Analyst Intermediate level position. The department will be filling one position at either of those levels. If you are interested in the SAP Enterprise Technology Analyst Intermediate position, you will need to apply to that position separately.

This is a hybrid position; see 'Hybrid Work' section below.

Purpose

Under close supervision, performs the more basic business processes and technical support utilizing SMUD's various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; assists in serving as a functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall.

Nature and Scope

There are five (5) levels in this job classification series that have similar job content but with progressively more challenging degrees and levels of skill, responsibility, knowledge, experience and qualification requirements:

Flex Classifications (that permit progression from lower-level classes to higher level classes without examination based upon assessment of an individual's experience and performance) within the series:

• Entry: Incumbent acquires knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Intermediate: Incumbent continues to acquire the knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Journey: Incumbent is demonstrating the required skills and knowledge to independently perform the full scope of the job.

Non-Flex Classifications (that promote from lower-level classes to higher level classes and require an examination, such as an interview, based upon individual experience and performance) within the series:

• Senior: Advanced journey level resource who is responsible for advanced assignments, as dictated by the work needing to be performed; may also serve in a lead capacity.
• Principal: Subject matter expert/lead level and is responsible for leading the most advanced work, as dictated by the work needing to be performed.

Entry/Intermediate to Journey: Incumbents at the entry (or intermediate) level are required to successfully "progress" to the journey level within 60 months of appointment to remain within the job series.

Seniors and Principals must be hired through a promotional process and do not automatically progress from lower levels in the series.

Duties and Responsibilities

• Incumbents will focus on the following five specialty areas detailed below:
  • Enterprise Systems Design
  • Enterprise Applications - Modifications and Enhancements
  • Enterprise Applications - Optimization
  • Enterprise System Reporting and Analytics
  • Project Functional/Technical Support
• Enterprise Systems Design:
  • Learn to design and configure various enterprise technology solutions to support business units; develop designs and define user requirements by collaborating with process owners; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.
• Enterprise Applications - Modifications and Enhancements:
  • Participate in efforts to assess the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; guide user group forums; identify needed changes and enhancements; perform workflow and process assessments; identify impacts to business processes; revise user and system requirements; design modifications; prepare change notices; integrate modifications; develop testing criteria and conduct testing; and provide technical consultation and solutions.
• Enterprise Applications - Optimization:
  • Support efforts to provide overall effectiveness for users; champion and share key practices; provide technical support and user training in the optimal use of enterprise applications systems; troubleshoot user obstacles and provide support; provide technical consultation and options to address issues; and troubleshoot system problems.
• Enterprise System Reporting and Analytics:
  • Learn to provide business units with access to data, analytics, visualizations required to run and optimize their operation; design user reports, intelligence and visualizations to help business units run; produce standard and custom analytics; develop ad-hoc queries; modify standard forms and analytics; and work with users to define reporting and analytic needs.
• Project Functional/Technical Support:
  • Assist and support projects and initiatives from a functional and/or technical perspective; refer problems to supervision/management where solutions are not readily achievable; participate in planning, monitoring and revising schedules, work plans, expenditures, and assignments related to the functional/technical department budget; and assist in the functional or technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.
• Perform other related duties as needed to include working outside of typical business hours when necessary.

Required Education

• High School diploma or equivalent.

Required Experience Qualifications

• At least one (1+) year of progressively responsible relevant work experience in the areas of day-to-day design and maintenance of enterprise applications, OR at least six (6) months as a SMUD Intern working within a relevant area, OR at least three (3+) years within a business unit with broad and deep knowledge of business processes and/or technology.

Knowledge Of

Concepts of enterprise applications systems design, configuration and functionality; concepts of the system development lifecycle; concepts of implementation strategies; concepts of data modeling, structured query language, scripting, report design, administration, data maintenance and retrieval; (familiar with) complex computer systems and resources, electronic records, database administration; techniques and practices for resolving technical issues; standard business policies and/or procedures.

Skills To

Understand complex and/or controversial policies, regulations, procedures, and/or activities internally/externally; assess procedures/systems and assist in the development/implementation of operational improvements; recognize how a system should work under ideal conditions; participate in evaluating and resolving complex technical issues; participate in generating viable alternatives to problems; utilize reasoning and analysis to identify the advantages and disadvantages of different approaches; read and interpret plans, diagrams and specifications; prioritize own work assignments to meet expected timeframes; assess business processes; participate in matching user requirements to system capabilities; assist in developing detailed specifications; recognize/select system integration points; assist in developing testing criteria and conducting testing; effectively work on one's own and/or in a team; assist in troubleshooting user and system problems; assist in performing ad-hoc reporting and changes to reports and forms; stay abreast of new IT technology, tools and methods to support and develop business applications; utilize a personal computer, systems, mobile device and software relevant to the job; communicate effectively orally and in writing internally/externally; assist in coordinating optimization efforts; establish and maintain effective internal/external working relationships and work effectively in diverse teams.

Desirable Qualifications

• Bachelor of Science degree from an accredited college or university majoring in Computer Science, Management Information Systems, or a related field.
• SAP experience, preferably in an IT role.
• Hands-on SAP PM/EAM experience.
• SAP S/4HANA experience.
• Knowledge of the Software Development Lifecycle.
• Experience working in an Agile environment.
• Experience working in a production support role.
• Programming experience, including experience debugging.
• Basic experience with enterprise applications that require complex integrations to one or more systems.
• Basic knowledge of maintenance processes, including preventive maintenance, corrective maintenance, and field maintenance processes and technologies. Knowledge of current industry standards and best practices.
• Possess analytical skills and the ability to work with team members at all project levels.
• Experience with reporting and analytics tools.

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Hybrid Work

This position will be required to work onsite one or more days a week on a regular basis