Job Title: SAP Concur - Client Success Manager

What you'll do:

As a Client Success Manager (CSM), you will be a trusted advisor, maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.

• Build deep relationships with various stakeholders and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
• Mitigate churn and manage renewals of SAP Concur solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals
• Solely build a territory plan to proactively engage customers throughout their lifecycle journey
• Contribute to process development and organizational growth projects
• Drive renewals, expansions, and up-sells of our solutions

What you bring:

• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives
• Experience with cloud software solutions and delivery models
• Ability to apply risk-mitigation strategies to customer situations
• Knowledge of SAP Concur solutions and the business processes they enable
• Bachelor's degree or equivalent required
• Experience in business software
• Knowledge of SAAS
• Strong program/project management and organization skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of our solutions

Meet your team:

SAP Concur is the world's leading provider in Travel, Expense and Invoice Management. You will work closely with colleagues across SAP Concur and our partners. You will coordinate internal SAP and partner resources to ensure value delivery. We have a deep-rooted culture of innovation, a fundamental commitment to equity and belonging, and a focus on enriching the lives of all of those in our community.

Our Values

Integrity

Make a Difference

Passion

Adaptable

Collaboration

Trust

Empathy

Inclusion

Skills you'll use:

Professional Skills

Business Acumen

Complex Problem Solving

Effective Communication

Customer Orientation

Establish Trust

Influencing Skills

Tech Industry & SAP General Skills

Key Performance Indicators (KPIs)

Artificial Intelligence

Software-as-a-Service

Technology Innovation

SAP Concur Products & Services

Role Specific Skills

Customer Value

Account Governance

Account Strategy

Customer Success Management

Customer Retention

Relationship Building

Technology Solution Adoption

Overcoming Objections

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 78,000 - 180,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 457988 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 457988

Posted Date: Jul 30, 2026

Work Area: Consulting and Professional Services

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location: