Job Summary

We are seeking an experienced SAP BusinessObjects BI Platform Administrator to administer, maintain, upgrade, and support SAP BusinessObjects BI Platform environments. The role will focus on platform administration, installation and configuration, upgrades and migrations, L1/L2 production support, monitoring, maintenance, security administration, and incident management. The ideal candidate should have strong hands-on experience with SAP BusinessObjects BI 4.x, Windows Server, Active Directory, LDAP, SSO, and ITIL-based support processes.

Key Responsibilities
• Administer and maintain SAP BusinessObjects BI Platform environments across Development, QA, and Production.
• Manage the Central Management Console (CMC), Central Management Server (CMS), and associated BI services.
• Perform user, group, role, and security administration.
• Monitor system health, performance, and capacity utilization.
• Manage server configurations, service scheduling, and report distribution.
• Plan, execute, and support SAP BusinessObjects platform upgrades, migrations, and patch installations.
• Install and configure SAP BusinessObjects BI Platform components and client tools.
• Perform system backup, recovery, and disaster recovery activities.
• Configure SSO authentication methods, including Active Directory (AD), LDAP, and related security settings.
• Validate system functionality and conduct post-upgrade testing.
• Prepare upgrade documentation, implementation plans, and rollback procedures.
• Provide Level 1 and Level 2 support for incidents, service requests, and problem management activities.
• Troubleshoot platform issues related to CMS, Web Intelligence, Crystal Reports, Adaptive Processing Servers, and scheduling services.
• Analyze system logs, identify root causes, and implement corrective actions.
• Monitor scheduled jobs and resolve failures within defined SLAs.
• Coordinate with SAP support teams, infrastructure teams, and business stakeholders for issue resolution.
• Participate in on-call and production support rotations when required.
• Perform regular system health checks and audits.
• Apply SAP patches, hotfixes, and maintenance packs.
• Ensure adherence to security, compliance, and operational standards.
• Maintain technical documentation, SOPs, and knowledge base articles.

Required Qualifications
• 5+ years of experience in SAP BusinessObjects Administration.
• Hands-on experience with SAP BusinessObjects BI 4.x platform administration.
• Strong knowledge of SAP BusinessObjects installation, configuration, upgrades, and migrations.
• Experience managing CMS, FRS, Web Intelligence, Crystal Reports, and Information Design Tool (IDT).
• Knowledge of Windows Server administration.
• Experience with Active Directory, LDAP, and SSO integration.
• Strong troubleshooting and incident management skills.
• Familiarity with ITIL processes and ServiceNow ticketing systems.
• Strong problem-solving and analytical skills.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced production support environment.
• Strong attention to detail and documentation skills.
• Ability to manage multiple priorities and meet SLA commitments.

Preferred Qualifications
• Experience with monitoring tools and automation scripting.
• SAP BusinessObjects Administration certification is a plus.
• Experience supporting enterprise BI environments.
• Experience with platform automation and maintenance processes.
• Experience working with production support and operational teams.

Role Focus
• SAP BusinessObjects Administration
• Platform Upgrade
• Installation and Configuration
• L1/L2 Incident Support
• Monitoring and Maintenance
• Security Administration