Job Title: SAM PRO Analyst
Location: 100 % Remote
Type: Contract, Long term
Compensation: Negotiable
Hours: 40 hours a week
Security Clearance: Not required but background check to include criminal, credit check and fingerprints is required Responsibilities- Assist in managing Software Asset Management (SAM) processes across various platforms, primarily focusing on ServiceNow.
- Develop and maintain dashboards and reports using ServiceNow Performance Analytics to provide actionable insights at all organizational levels.
- Identify automation opportunities and recommend process improvements to enhance operational efficiency and data accuracy.
- Collaborate with cross-functional teams and stakeholders to gather requirements, troubleshoot issues, and implement solutions.
- Support license reclamation, renewals, and optimization efforts to ensure compliance and cost efficiency.
- Monitor end-of-life (EOL) software products and manage contracts and licenses accordingly.
Requirements - Bachelor's degree
- Demonstrated experience in Software Asset Management (SAM) and the ServiceNow platform.
- Strong knowledge of Software Asset Management lifecycle processes, including software licenses, entitlements, and renewals.
- Proficiency with ServiceNow Performance Analytics tools, dashboard creation, KPI reporting, and trend analysis.
- Ability to identify automation opportunities and streamline operational processes.
- Excellent analytical, problem-solving, and stakeholder management skills.
System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
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Ref: #851-Rockville-S1
