Must Have Technical/Functional Skills
• Minimum 10+ years of development experience on the Salesforce platform
• Minimum 5 + years experience leading Enterprise Salesforce implementation with over 300 users with integration with enterprise applications like Oracle, Sap etc.
• Minimum 1 complex data migration (i.e., ETL efforts) experience
• Global delivery model experience
• Experience with Salesforce integration tools (e.g.,Informatica Cloud)
• Participation in each phase of Salesforce.com (e.g., requirements gathering, planning-analysis-design, architect-build-deploy, support)
• Demonstrated abilities: defining systems strategy, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions
Roles & Responsibilities
Technical ownership
• Ownership of all End to End technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development
• Technical leadership, to include coaching and mentoring, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
• Define, communicate, and manage technical change management (e.g., release) processes for all Salesforce.com related technology efforts
• Assess Salesforce.com architecture and provide secure, high-performance technical solutions on the Force.com platform
• Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems
• CICD/Release Management
Customer Engagement & Stakeholder Management
• Serve as the primary customer-facing Subject Matter Expert (SME) for all Salesforce support activities, governance, and escalations.
• Own stakeholder communications including status reports, service reviews, governance meetings, and executive updates.
• Ensure transparent and proactive communication with business and IT stakeholders.
Integration & Data Management Oversight
• Provide oversight for Salesforce integrations and DML-related activities critical to business operations.
• Assess downstream impacts and coordinate mitigation plans.
Risk Management & Proactive Monitoring
• Identify operational risks, capacity concerns, and potential business impacts proactively.
• Communicate mitigation plans and action items to stakeholders.
Automation & Innovation Initiatives
• Drive automation initiatives to reduce incident volume and improve efficiency.
• Identify opportunities for process automation and self-service capabilities.
Knowledge Management & Team Enablement
• Lead knowledge-sharing sessions and maintain support documentation.
• Mentor team members and promote support best practices.
Salary Range: $130,000-$150,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
