National Express LLC

Salesforce Solutions Lead

National Express LLC$100K — $130K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or related field preferred
  • 5+ years of Salesforce development experience
  • 3+ years demonstrating end-to-end ownership in an enterprise environment
  • Experience leading recurring stakeholder meetings
  • Familiarity with multiple Salesforce clouds, particularly Sales/Service Cloud

Responsibilities

  • Own end-to-end delivery for Salesforce initiatives from problem definition to deployment
  • Lead story grooming sessions with a focus on problem statements and technical designs
  • Conduct stakeholder and cross-functional standups, driving the agenda and discussions
  • Proactively manage risks and dependencies throughout the project lifecycle
  • Validate code changes against production behavior prior to deployment
  • Maintain detailed change logs for each release

Benefits

  • Opportunity to lead transformative Salesforce projects
  • Innovative and collaborative workplace culture
  • Comprehensive medical, dental, and vision insurance
  • Paid time off (PTO) and holiday pay
  • Retirement savings plan eligibility
Full Job Description
We are seeking a Salesforce Solutions Lead to own end-to-end delivery of Salesforce initiatives across our enterprise environment - from problem definition through deployment. This is fundamentally a leadership and ownership role: you will drive stakeholder relationships, lead solution design, and hold accountability for outcomes, not just code. Strong Salesforce technical skill is required, but the candidate we're looking for leads first and builds second.

You will guide other members of the Salesforce team, represent technical direction to business stakeholders, and ensure our Salesforce platform aligns with business objectives and scales effectively. As Solutions Lead, you will also own the Release Manager function: deployment strategy, release execution, and ensuring all releases are tracked, documented, and reversible.

Ownership & Delivery Leadership

  • Own end-to-end delivery on every initiative: problem definition, solution design, stakeholder alignment, development oversight, testing, and deployment - not just the coding phase
  • Lead story grooming for all work assigned to the team: every story must have a documented problem statement and functional/technical design, reviewed and aligned with the Director before development begins
  • Lead recurring stakeholder and cross-functional standups (e.g. CPQ/Billing) - set the agenda, drive discussion, and deliver specific, contextual status updates
  • Proactively surface risk, scope, and dependency considerations before committing to timelines or solutions
  • Validate all code against current production behavior before any deployment request; be prepared to explain and defend every change
  • Maintain a clear change log for every release documenting all components touched or created
Technical Leadership

  • Lead the design and development of custom code solutions leveraging Apex, JavaScript, Visualforce, and Lightning components across multiple Salesforce Clouds, including Sales/Service Cloud, Experience Cloud, Account Engagement, and Conga Contracts/CPQ/Billing
  • Translate business requirements into technical designs and solution architecture
  • Define and enforce coding standards, best practices, and governance for Salesforce development
  • Serve as the primary technical point of contact for Salesforce-related initiatives


Solution Architecture

  • Oversee integrations between Salesforce and other enterprise systems using APIs, middleware, and ETL tools
  • Ensure data integrity, security, and compliance within the Salesforce ecosystem


Team Management

  • Coach and mentor junior team members
  • Conduct code reviews and provide technical feedback
  • Collaborate with business analysts, project managers, and QA


Release Management

  • Act as project SME for deployment and release management tools, best practices, and source control
  • Define, manage, and execute environment and deployment strategy
  • Run data deployments (sandbox seeding) to test features
  • Run production releases and be able to roll back or restore if needed


Innovation & Optimization

  • Stay current with Salesforce releases, features, and industry trends
  • Recommend and implement enhancements to improve system performance and user experience
  • Drive automation and efficiency through advanced Salesforce capabilities


Education

  • Bachelor's degree in Computer Science, Information Systems, or related field (preferred)


Experience

  • 5+ years of Salesforce development experience
  • 3+ years in a role with demonstrated end-to-end ownership - not just technical leadership, but direct accountability for stakeholder relationships, requirements gathering, and delivery outcomes in an enterprise environment
  • Demonstrated experience leading recurring stakeholder meetings or standups and owning the agenda and outcomes
  • Prior experience with multiple Salesforce clouds - Sales/Service Cloud required; Marketing Cloud and Conga CPQ/Billing preferred


Technical Skills

  • Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs
  • Experience with integration tools
  • Strong understanding of Salesforce security model and data architecture
  • Experience building technical artifacts including configuration design documents and technical design documents
  • Experience executing deployments and use of DevOps tools
  • Revenue Cloud (CPQ/Billing) experience or certifications preferred


Certifications

  • Salesforce Advanced Administrator (required)
  • Salesforce Platform Developer II (required)
  • Salesforce Application Architect or System Architect (preferred)
  • Salesforce Integration Architecture Designer (preferred)


Ownership & Leadership Skills

This role requires someone who leads first and builds second. We are prioritizing candidates who demonstrate strong judgment, proactive communication, and accountability - even where that means a narrower technical range than a pure development role would require.

  • Proven track record taking a problem from ambiguous to scoped without being handed a fully-groomed task
  • Comfortable being the primary voice in front of business stakeholders, including those more senior in the organization
  • Self-motivated and able to work independently while maintaining strong stakeholder relationships
  • Proven project management expertise with the ability to manage competing priorities, deadlines, and processes
  • Detail and quality oriented, with the judgment to flag risk before it becomes a production issue
  • Strong problem-solving and analytical skills
  • Excellent communication, leadership, and presentation skills for a variety of audiences and situations
Why join us?

  • Opportunity to lead enterprise-scale Salesforce initiatives with real ownership and visibility
  • Collaborative and innovative work environment
  • Competitive compensation and benefits package


We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

About National Express LLC

National Express LLC is a transportation company that provides student transportation, transit, and shuttle services. The company operates in the United States, Canada, and the United Kingdom. National Express LLC is a subsidiary of National Express Group, a global transportation company headquartered in Birmingham, England. National Express LLC was founded in 1972 as Durham Transportation and was acquired by National Express Group in 1999. The company has a strong commitment to safety and customer service, and has won numerous awards for its performance in these areas.
Learn more about National Express LLC
Size
20,000 employees
Industry

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