Role description
Job Title: Sr Salesforce Product Owner
Job Location: Torrance, CA
We are the Digital Product Team for the distinguished Client Finance and Acura Finance websites the customer
service agent console and other digital tools We are looking for an entrepreneurial Sr Product Owner
You maintain high standards for large project launches for quality cost and delivery
You oversee product design development testing launch and warranty
You also maintain high standards for production support such as uptime operational continuity and triage of incidents and bugs
You are comfortable leading a team despite ambiguity and you quickly flex to changing conditions As such daily tasks include
leading the Product Management team
working with CX business development and testing resources to imagine write deliver and test user stories
meeting with leadership to articulate art of the possible and gain approvals for initiatives
maintaining operations through platform license management cost management etc
What Will This Person Be Working On
We are improving our products through large projects enhancements and production support Our products include
CLIENT AND ACURA FINANCE WEBSITES Support Client Finance and Acura Finance customers in the digital web channel Expand self-service functionality to enable customers to easily manage their accounts online
CLIENT FINANCE MOBILE APP New channel to launch soon To launch a mobile app channel for customers to make payments easily
AGENT SERVICE CONSOLE AGENT KNOWLEDGE Customer service representatives use console to serve customer requests Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs
CUSTOMER COMMUNICATIONS MARKETING CLOUD PLATFORM Customer communications via message center email SMS web notifications banner notifications and partner managed messages Care and feeding of technical platform and templates
WANTS
MUST SKILL SETS
CUSTOMER FACING PAYMENTS EXCELLENCE This role has direct ownership of our prominent digital tools visited by millions of customers We seek candidates who have delivered winning experiences for top brands A strong plus you understand quality assurance testing and have experience with payment processing financial services or captive finance industry
ROADMAP DECISION MAKING This is a strategic senior level role who 3year roadmaps as a catalyst for change to evangelize and transform to next generation capabilities You are comfortable with ambiguity evolve to changing conditions and are fundamentally analytical analyzing data to generate insights and provide steady influence to define and meet goals You perform decision analysis on tool and vendor selections
PEOPLE SKILLS This selfstarter is a leader supporting Product Owners and Business Analysts This role also oversees UX and testing resources The role leads agile scrum teams and engages development marketing legal and other business IT enterprise stakeholders in a large matrix organization You use outstanding written and verbal multidisciplinary communication skills to engage subject matter experts through executive stakeholders
PLATFORM STRATEGY SALESFORCE You hold robust Salesforce product expertise and credentials Utilize platform roadmap to maximize our product roadmap Care and feeding of technical platform that enable all customer activity on the websites Create and monitor health utilization technical debt and other metrics and improvement plans
MINIMUM EDUCATIONAL QUALIFICATIONS
BABS degree
Agile certification for Product Owner or Scrum Master PREFER SAFe Agile
Salesforce certifications PREFERRED Else ability to gain Salesforce admin certification by year 1 MINIMUM
BUSINESS EXPERIENCE
5-8 years of product management product development or product operations experience with customer facing top brand Fortune 500 digital product
5-7 years of leadership experience managing mixed teams business IT internal external onshore nearshore offshore
2-5 years of experience with customer facing top brand digital product
2 years of roadmap and business planning experience Experience driving procurement process from identification of options evaluations and RFIRFP selection of tools and vendors
2 years of direct leadership experience managing associates
2 years of payments financial services or captive finance industry experience preferred
Ability to inspire art of the possible to improve upon status quo
Ability to influence executive management with effective verbal and written communications Strength in advocacy of business IT needs and user experience
Development of budget plans
Mobile app experience PREFERRED
