Job Summary

We are seeking a Salesforce/Seismic Administrator Data Analyst to support enterprise sales enablement and CRM operations through Salesforce administration, Seismic platform support, and data analytics. This role is responsible for maintaining Salesforce data quality, supporting Seismic LiveDocs, analyzing enterprise data, and driving data governance initiatives that improve business outcomes. The ideal candidate will have hands-on Salesforce administration experience, Seismic platform knowledge, strong analytical skills, and the ability to collaborate with cross-functional business and technology teams in an Agile environment.

Key Responsibilities
• Administer and support Salesforce using declarative configuration tools and best practices.
• Manage Salesforce data quality, governance, and data hygiene initiatives to ensure data accuracy and consistency.
• Configure, support, and maintain the Seismic platform, including LiveDocs functionality for automated content generation.
• Analyze business requirements and translate them into scalable Salesforce and Seismic solutions.
• Perform systems analysis, requirements gathering, data analysis, and data mapping for business initiatives.
• Analyze large datasets to identify trends, data quality issues, and opportunities for process improvement.
• Develop and maintain Salesforce data governance standards, metrics, and best practices.
• Identify and resolve data quality issues using Salesforce duplicate rules, matching rules, validation rules, automation, and related features.
• Perform root cause analysis to identify business process, system, integration, or user behavior issues impacting data quality.
• Export, cleanse, validate, and import Salesforce data using SOQL, Salesforce Data Loader, Microsoft Excel, or similar tools.
• Collaborate with business stakeholders and technology teams to define data ownership, stewardship, and governance processes.
• Support API integrations and evaluate upstream and downstream system impacts across enterprise applications.
• Utilize enterprise data platforms, ETL processes, data lakes, data warehouses, and analytics tools to support reporting and analysis.
• Develop technical documentation, solution designs, knowledge base articles, and user guides.
• Prioritize multiple initiatives while meeting service level agreements (SLAs) in a fast-paced Agile environment.
• Collaborate with business users, leadership, and cross-functional teams to deliver high-quality solutions and continuous process improvements.

Required Qualifications
• Bachelor's degree or equivalent professional experience.
• Minimum of 2 years of application or production support experience.
• Minimum of 3 years of experience in systems analysis, including requirements gathering, data analysis, and data mapping.
• Hands-on Salesforce Administrator experience using declarative configuration tools.
• Strong experience managing Salesforce data quality, governance, and data hygiene initiatives.
• Experience supporting Salesforce data management best practices and enterprise data governance.
• Knowledge of the Seismic platform and LiveDocs functionality.
• Understanding of CRM processes, including lead management, opportunity management, account hierarchies, pipeline stages, and opportunity data structures.
• Strong data analytics experience working with large structured and semi-structured datasets.
• Experience using SOQL, Salesforce Data Loader, Microsoft Excel (including PivotTables, VLOOKUP, and Conditional Formatting), or similar data management tools.
• Understanding of relational databases, data modeling, and API integrations.
• Experience with Snowflake or similar cloud-based data platforms.
• Familiarity with ETL processes, enterprise data lakes, data warehouses, and analytics platforms such as Power BI.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to communicate technical concepts to business stakeholders.
• Ability to manage multiple priorities and work effectively in an Agile environment.

Preferred Qualifications
• Salesforce Administrator Certification.
• Experience supporting enterprise sales enablement platforms.
• Experience developing Salesforce data governance frameworks and enterprise data quality metrics.
• Experience working with JSON data and semi-structured datasets.
• Experience supporting enterprise CRM integrations and API-based solutions.
• Strong understanding of systems thinking and enterprise data ecosystems.
• Experience creating technical documentation, knowledge base articles, and end-user training materials.