Role descriptionPosition Overview:The Solution Architect is tasked with working as a key member of our project team to ensure smooth and efficient implementation and integration between technical and functional system requirements, providing consultative advice to customers regarding financial & insurance industries best practices and process methodologies, as well as creating a solution that best meets our client's needs.
As a Revenue Cloud & Media Cloud Solution Architect (SA) in our Media & Entertainment Consulting Practice we are looking for a consultant with experience implementing specialized Salesforce solutions. Our Architects will have the opportunity to be part of a growing team working on projects of all sizes from mid market to enterprise clientele and make a significant impact that directly impacts Mphasis Silverline's clients.
Primary Responsibilities: - As a key contributor on a project team, the Solution Architect guides customers through the design and implementation of Salesforce solutions
- Engage customer stakeholders to understand desired business outcomes and define success criteria
- Articulate to customer stakeholders the value of recommended solutions and approach
- Lead discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements; synthesize requirements to create clear and comprehensive user stories and solution design documentation
- Perform fit-gap analysis for Salesforce functionality and client requirements
- Explain Gold Standard feature solutions and work with the customer to best build processes around standard functionality when possible
- Manage deployments of both metadata and record-based configuration components
- Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
- Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
- Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
- Develop training curriculum and deliver training sessions to the solution's end users
- Work with a Silverline Project Manager to manage a project to scope, budget and timeline expectations
Role Requirements:- 5+ years client-facing consulting experience within the Salesforce ecosystem
- 3+ years experience as a Salesforce Solution Architecture role
- 3+ years implementing Sales & Service Cloud as well as other SF & CRM platforms including relational databases
- 2+ years Salesforce Revenue Cloud implementation experience
- Multi Industry expertise including but not limited to Media & Entertainment, Retail, Financial Services, Healthcare, High Tech, Communications....
- Proficient writing skills for producing functional specifications documentation
- Outstanding communication skills, with both the internal team and clients
- Experienced with learning and leveraging cloud-based technologies
- Comfortable with a fast-paced, high performance environment
- Self-starter, ambitious, flexible, team player
- Salesforce Certifications required
- Experience with release management tools such as Gearset, Copado or AutoRabit a plus
- BA/BS degree or equivalent work experience. MBA is a plus
Minimum Requirements:- Demonstrated functional and technical knowledge implementing Salesforce Solutions
- Salesforce product expertise including but not limited to; Revenue Cloud, CPQ, Sales Cloud, Service Cloud, Marketing Cloud (Pardot or experience on other marketing automation platforms is a plus), Health Cloud, Financial Services Cloud, nCino...etc.
- Experience working as a trusted advisor in consultative client engagements
- Experience working with large teams within a structured project methodology framework
- Understanding of and experience with user centered design concepts
- Having earned or willing to obtain Salesforce certifications upon request
- Additional Salesforce or industry related certifications is also a plus such as, but not limited to; Pardot, Vlocity, MuleSoft and other 3rd party applications
