Bipartisan Policy Center is looking for a Salesforce Operations Analyst to join our team. In this role, you will support, maintain, and enhance BPC's CRM and ERP enterprise systems. This role requires expertise in both Salesforce administration and ERP platforms (e.g., NetSuite, Microsoft Dynamics), ensuring seamless production support across customer relationship management, finance, operations, and other core functions.

Responsibilities:

• Provide end user support to include system configuration, report and dashboard creation, maintenance of user roles and profiles, security/access settings to include sharing rules, license management, data management/integrity, and release management
• Work collaboratively with program teams to manage/prioritize requests and support backlogs Specifically, the Development/Events/Communications teams
• Assist with the creation of documentation of processes, policies, application configurations, and continual modifications and related materials
• Work with cross-functional stakeholders to clarify requirements, demo changes, and answer questions about the system and improvements
• Assist with training of new users and growth of platform skill sets across the company
• Keep up to date with platform releases, features, and best practices. Make recommendations to management regarding implementation as appropriate

Required Skills and Qualifications:

• Bachelor's degree in Information Systems, Business, or related field (or equivalent work experience)
• 2-4 years of experience administering Salesforce, with ERP platform experience desired
• Experience working with Salesforce Nonprofit/Service/Experience/Marketing clouds with an understanding of the capabilities and constraints of the platform
• Understanding of Salesforce best practices and functionality
• 2-4 years of experience with ERP systems (e.g., NetSuite, Microsoft Dynamics).
• Strong understanding of data flows between CRM and ERP systems preferred
• Ability to quickly master new technology
• Excellent communication and documentation skills
• Demonstrated ability to meet business objectives and team needs
• Comfortable collaborating with both technical and non-technical stakeholders
• Attention to detail and commitment to data accuracy
• Proactive, with a continuous improvement mindset
• Background in data architecture and business processes is a plus

BPC offers a highly competitive salary and provides generous benefits. Individuals interested in this position should send a resume and cover letter. Incomplete applications will not be considered.

Candidates must be authorized to work in the United States. BPC does not sponsor employment visas.

Work Schedule

The work/life balance of employees is a priority for the Bipartisan Policy Center. As a result, BPC is currently operating on a hybrid schedule. Employees at BPC are currently coming into the office three times a week. Exact time and schedules will be determined between an employee and their manager.

BPC offers comprehensive health insurance benefits with a choice of open access HMO, POS, or PPO plan. HMO and POS individual plans have a monthly premium cost share of 10%. Dependent and Family HMO and POS plans are offered with a monthly cost share equal to 20% of the difference between the plan premium and the individual HMO monthly premium. PPO plans are offered with a 20% premium cost-share for all plans.

Additional benefits include 403(b) matching contributions of up to 7% of salary in addition to a non-elective contribution of 2% of salary (both after 90 days of employment); 15 vacation days, 2 personal days, 15 sick days, and 12 holidays per year; education benefits up to $5,250 per year after one year of employment; $2,000 for professional development expenses after six months of employment; Metro benefits of up to $130 per month; Company provided life insurance; and dental and vision insurance coverage with a Flexible Spending Plan.

We reasonably believe that the base salary range for this position is $80,000 to $90,000. At BPC, a wide range of factors are considered when making compensation decisions including and not limited to skill set, experience, training, education, knowledge, and other business and organizational needs.