USAmeriBancorp

Salesforce/nCino Admin

USAmeriBancorp • $80K — $110K *
Morristown, NJ 07960In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years experience with Salesforce and nCino.
  • Salesforce administration skills required.
  • Strong knowledge of incident and ticket management.
  • Expertise in data quality and management procedures.
  • Ability to conduct troubleshooting and root cause analysis.
  • Demonstrated user support and cross-team communication proficiency.
  • Strong analytical skills with acute attention to detail.

Responsibilities

  • Monitor Salesforce and nCino production environments; manage incident queues.
  • Triage and address user-reported issues within SLAs.
  • Conduct root cause analysis and implement effective fixes.
  • Support commercial lending workflows and troubleshoot nCino functionalities.
  • Maintain data integrity through validation, cleanup, and reconciliation activities.
  • Collaborate with tech teams for escalations and defect resolutions.
  • Execute minor configuration changes as required.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Flexible work hours and remote work options.
  • Professional development and training opportunities.
  • Generous vacation and paid time off policies.
Full Job Description
Responsibilities include but are not limited to:
  • Monitor Salesforce and nCino production environments; track and manage incident queues.
  • Triage, prioritize, and resolve user-reported issues within SLAs.
  • Perform root cause analysis and implement fixes.
  • Support commercial lending workflows and troubleshoot nCino-specific functionality.
  • Maintain data integrity through data validation, cleanup, and reconciliation activities.
  • Collaborate with developers and admins for escalations and defect resolution.
  • Execute minor configuration changes (flows, fields, permissions) as needed.
  • Participate in release validation, smoke testing, and post-deployment support.
  • Document incidents, resolutions, and known issues for knowledge sharing.
  • Provide end-user support, guidance, and system usage assistance.


Required Skills:
  • Salesforce & nCino knowledge (3--5 years).
  • Salesforce administration.
  • Incident and ticket management.
  • Data quality and data management.
  • Troubleshooting and root cause analysis.
  • User support and cross-team communication.
  • Strong skills in data quality, analysis, and correction.
  • Experience with Financial Services Cloud (FSC).
  • Strong analytical and problem-solving skills with attention to detail.
  • Effective communication and collaboration skills across cross-functional teams.
  • Ability to manage multiple priorities in a fast-paced environment.

Required Experience:
  • Bachelor's Degree in Computer Science, Management Information Systems, Engineering or related field. Minimum of 3 years of experience in nCino platform and Salesforce Admin/Dev
    Salesforce Certified Administrator.

Preferred Experience:
  • Advanced degree in Computer Science, Management Information Systems, Engineering, or a related field and experience working in the financial services industry.
  • nCino Certified System Administrator.
  • Salesforce Advanced Administrator.
  • Salesforce Platform Developer I.

About USAmeriBancorp

Valley National Bancorp, doing business as Valley Bank, is a regional bank holding company headquartered in Wayne, New Jersey with approximately $42 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 230 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, and Queens, as well as Long Island, Florida, and Alabama. Valley Bank holds approximately $29 billion in assets. ,Valley Bank is one of the largest commercial banks headquartered in New Jersey.
Learn more about USAmeriBancorp
Industry
Legal & Accounting
* Ladders Estimates

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