Hitachi America

Salesforce Lead

Hitachi America • $120K — $145K *
US-AnywhereRemote in Massachusetts, US
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years hands-on Salesforce experience in enterprise settings
  • Expertise in Salesforce Sales, Service, and Experience Clouds
  • Proficient with Salesforce APIs, REST/SOAP services
  • Solid understanding of Salesforce architecture and security
  • Experience in solution design and technical implementation
  • Strong stakeholder management and communication abilities

Responsibilities

  • Act as primary technical lead for Salesforce and boundary applications
  • Provide leadership across various Salesforce Clouds and integrations
  • Troubleshoot complex production issues and perform root cause analysis
  • Assess impact of Salesforce releases and integration changes
  • Maintain documentation, inventories, and integration maps
  • Develop knowledge of integrated platforms and their functionalities
  • Advise stakeholders on incidents and platform health

Benefits

  • Hybrid work model with flexibility between remote and on-site
  • Collaborative work environment with cross-functional teams
  • Opportunity for personal growth and technical skill enhancement
  • Access to a diverse ecosystem of integrated business applications
  • Engagement with clients and key business stakeholders
Full Job Description
Function

Enterprise Applications

Job description

Location: Boston, MA (Hybrid)

Meet Our Team:
  • Join a highly collaborative Salesforce Managed Services team responsible for supporting and optimizing Salesforce and a broad ecosystem of integrated business applications.
  • Partner closely with client stakeholders, Salesforce developers, architects, administrators, vendors, and offshore delivery teams to ensure seamless business operations.
  • Work across Sales, Marketing, Customer Success, Revenue Operations, and Digital Experience platforms that support critical business processes.
  • Serve as a trusted technical leader, driving application stability, integration excellence, and continuous improvement across the Salesforce landscape.

What you'll be doing:

  • Act as the primary technical lead and escalation point for Salesforce and all boundary applications within the managed services environment.
  • Provide technical leadership across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud/Account Engagement, CPQ/Revenue Cloud, Data Cloud, and related integrations.
  • Troubleshoot complex production issues, perform technical triage, identify root causes, and coordinate with internal teams, vendors, and SMEs through resolution.
  • Assess the impact of Salesforce releases, managed package updates, application upgrades, and integration changes across the ecosystem.
  • Maintain application inventories, integration documentation, dependency maps, runbooks, and support knowledge bases.
  • Develop working knowledge of integrated platforms including Gainsight, ZoomInfo, HubSpot, Profound, Qualified, Everstage, AEM, Synthesia, Cvent, Salesloft, Qualtrics, Qvidian, and Google Analytics.
  • Serve as a trusted advisor to business and technology stakeholders, providing guidance on incidents, risks, enhancements, dependencies, and platform health.

What you'll bring to the team:
  • 8+ years of hands-on Salesforce experience with demonstrated technical leadership in enterprise environments.
  • Deep knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, platform architecture, security, automation, and integrations.
  • Strong understanding of Salesforce APIs, REST/SOAP services, Apex, Flow, data models, and enterprise integration frameworks.
  • Experience reviewing solution designs, architecture, production support issues, and technical implementation approaches.
  • Ability to quickly learn new applications, understand business processes, and perform impact analysis across complex application ecosystems.
  • Excellent stakeholder management, problem-solving, communication, and cross-functional collaboration skills.

Mandated Required Skills:

  • Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
  • Salesforce Platform Architecture and Enterprise Solution Design.
  • Salesforce Integration Technologies (REST APIs, SOAP APIs, Middleware, Integration Patterns).
  • Apex, Flow, Automation, Security Model, and Data Management.
  • Production Support, Incident Management, Technical Troubleshooting, and Root Cause Analysis.
  • Enterprise Application Ecosystem Support and Boundary Application Management.
  • Technical Leadership, Client-Facing Communication, and Stakeholder Management.
  • Documentation, Runbooks, Dependency Mapping, and Support Operations.

Preferred Skills:

  • Salesforce CPQ / Revenue Cloud.
  • Marketing Cloud / Account Engagement (Pardot).
  • Salesforce Data Cloud.
  • Einstein AI / Agentforce.
  • Experience with managed package implementations and upgrades.
  • Exposure to Gainsight, ZoomInfo, HubSpot, Salesloft, Qualtrics, Cvent, AEM, Google Analytics, and similar SaaS platforms.
  • Strong knowledge of enterprise integration architectures and multi-application ecosystems.
  • Salesforce certifications such as Application Architect, System Architect, Platform Developer, or Administrator.
#LI-RS2

About Hitachi America

Hitachi America is a subsidiary of Hitachi, Ltd., a Japanese multinational conglomerate. They provide a wide range of products and services, including information technology, power systems, and social infrastructure. They work with clients in a variety of industries, including healthcare, transportation, and finance. They are committed to sustainability and social responsibility, and have implemented various initiatives to reduce their environmental impact.
Learn more about Hitachi America
Size
368,247 employees
Industry
Manufacturing & Automotive
Founded
1959
NASDAQ
HTHIY
* Ladders Estimates

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