Job Summary The Salesforce FSM Developer / Solution Lead will design, develop, and lead end-to-end Salesforce Field Service implementations. The role requires strong hands-on expertise with Salesforce Field Service capabilities, including Service Appointments, Work Orders, Service Resources, scheduling policies, and service territories. The role will also support mobile technician workflows, offline capabilities, integrations, and technical delivery while leading stakeholder discussions and providing solution guidance. Key Responsibilities • Lead end-to-end Salesforce Field Service implementations, including solution design, development, configuration, and technical delivery. • Design and implement solutions using Service Appointments, Work Orders, Service Resources, scheduling policies, and service territories. • Develop and support mobile technician workflows and offline Field Service capabilities. • Design and implement integrations between Salesforce Field Service and external systems using APIs and middleware such as MuleSoft. • Provide technical leadership throughout solution delivery and ensure alignment with business and technical requirements. • Lead technical discussions with stakeholders and communicate solution approaches, technical decisions, and implementation considerations. • Collaborate with cross-functional teams to troubleshoot issues and deliver scalable Salesforce solutions. Required Qualifications • Strong Salesforce Field Service development experience with end-to-end implementation and solution design expertise. • Hands-on experience with Service Appointments, Work Orders, Service Resources, scheduling policies, and service territories. • Experience developing mobile technician workflows and supporting offline capabilities. • Experience with Salesforce integrations using APIs or middleware such as MuleSoft. • Strong technical delivery and solution leadership experience. • Strong written and verbal communication skills with the ability to lead stakeholder and technical discussions. Certifications • Salesforce Certified Field Service Consultant certification is required. • Salesforce Certified Administrator certification is required. Preferred Qualifications • Experience working in public sector or healthcare environments. • Familiarity with Salesforce Health Cloud. • Familiarity with Salesforce Service Cloud. • Familiarity with Salesforce Experience Cloud.