Responsible for organizing, modifying, and supporting Salesforce (Financial Services Cloud) and nCino. Designs, modifies and implements reports, dashboards, workflows, and other items as needed. Works directly with end--users to coach and teach how to best use and utilize systems. Supports other technology initiatives as needed and completes other duties as assigned.

Essential Functions, Duties, and Responsibilities:
• Creates, implements and maintains, dashboards, workflows, system setup, and access as needed to support nCino/Salesforce (FSC)
• Enhances operational efficiency of loan systems by reviewing processes and determining process improvements through nCino/Salesforce (FSC).
• Develops the integration of other external business apps with Salesforce (FSC) including core banking systems and financial apps.
• Supports the administrative needs of nCino/Salesforce (FSC).
• Assists with maintaining, installing, and deploying system component upgrades as needed.
• Ensures design of system allows all components to work properly together.
• Troubleshoots problems reported by users.
• Makes recommendations for future upgrades.
• Assists IT with maintaining system security and availability to specific users.
• Analyzes and isolates issues.
• Evaluates and modifies system performance.
• Identifies end user needs and areas of opportunity for efficiencies and optimization.
• Maintains integrity of the system.
• Evaluates and implements new technology and system improvements as needed.
• Ensures the proper implementation and integration of secure mobile solutions as these technologies mature and are available.
• Creates and monitors support cases with vendors supporting lines of business.
• Partners appropriately with other IT departments to address any needs.

Required Knowledge, Skills and Competencies:
• Analytical - Uses knowledge and experience to develop appropriate solution(s) for stakeholder.
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
• Customer Service - Responds promptly to customer needs.
• Oral Communication - Listens and gets clarification.; Responds well to questions.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions and responds to management direction. Takes responsibility for own actions.
• Judgment - Exhibits sound and accurate judgment.
• Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality.

Industry and Work Experience:
• 3-5 years of experience in banking information services or equivalent successful experience in a similar controls industry.
• 3-5 years of experience as a software developer, application administrator or equivalent role.

Academic:
• Bachelor's degree in computer science, information technology or related field required.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.