Must Have Technical/Functional Skills
• 8+ Years of Salesforce Experience with at least 3+ years in a Technical Lead role.
• Strong expertise in Salesforce platform development, architecture, integrations, DevOps, and Agile delivery, Salesforce Sales Cloud, Service Cloud and Experience Cloud
• Able to lead team effectively in an onsite-offshore 24x7 model.
• Good SF AI knowledge and can bring about productivity improvements using AI.
• Strong expertise in:
• Apex Classes and Triggers
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL/SOSL
• Experience with Salesforce APIs, REST/SOAP Web Services, Platform Events, and Integrations.
• Experience integrating Salesforce with enterprise applications such as DocuSign, Conga, Outlook, MuleSoft, ERP, and other third-party
• Knowledge of Salesforce Security Model, Sharing Rules, Profiles, Permission Sets, and Governance Limits
• DevOps experience with GitLab, Salesforce DX (SFDX), and Copado CI/CD pipelines
• Drive solution architecture, code quality, release governance, and technical best practices through design reviews, mentoring, and oversight of development activities.
• Lead the resolution of complex production issues, perform root cause analysis, and guide long-term corrective actions.
Roles & Responsibilities
• Provide technical leadership for Salesforce AMS support, maintenance, and enhancement initiatives, ensuring platform stability, scalability, and performance.
• Manage team effectively in an onsite-offshore 24x7 model.
• Ensure SLA compliance, and handle critical escalations.
• Act as the backup to the Support Lead, supporting operational governance, stakeholder communication, and critical incident management.
• Collaborate closely with business, support, and development teams as a trusted technical advisor, driving continuous improvement and strategic platform enhancements.
• Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements.
• Drive usage of AI for significant productivity gains.
• Lead war room discussions for high-priority issues and ensure timely resolution.
Generic Managerial Skills, If any
• Good command over English
• Abilit y to work in shifts
• Ability to work in 24x7 support environment
Salary Range: $135,000 - $143,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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