Job Family:

Travel Required:

Clearance Required:

What You Will Do:

Break/Fix (Production Support)

• Serve as a hands‑on technical resource for Salesforce production issues, including defects, data integrity problems, automation failures, permissions issues, and integration errors.

• Analyze and troubleshoot issues across Salesforce configuration and custom code, including Apex, Flows, Lightning components, and integrations.

• Perform root‑cause analysis (RCA) by reviewing logs, debug output, data models, automation logic, and integration behavior.

• Implement fixes using configuration or code changes, following established development standards and change control processes.

• Validate fixes in lower environments and support controlled deployment to production.

• Provide clear technical documentation of issues, root causes, and implemented resolutions.

• Partner with Business Analysts and stakeholders to communicate impacts, timelines, and resolution outcomes.

Enhancements (Backlog Support)

• Develop incremental enhancements based on well‑defined user stories and acceptance criteria.

• Collaborate with Business Analysts and Solution Architects to refine technical approaches that align with existing platform patterns.

• Implement enhancements using Salesforce best practices, minimizing risk to production stability.

• Support unit testing, system testing, and UAT by resolving defects and refining solutions based on feedback.

• Assist in managing a small, steady enhancement backlog alongside production support responsibilities.

Production Stability and Governance

• Ensure all development work adheres to established SDLC, release management, security, and auditability standards—especially in public‑sector or regulated environments.

• Identify recurring issues and contribute to long‑term fixes that reduce technical debt and operational overhead.

• Support evaluation of Salesforce seasonal releases by identifying potential technical impacts and required mitigations.

• Promote platform reliability, maintainability, and performance through disciplined development practices.

What You Will Need:

• Bachelor's degree (Relevant experience may be substituted for formal education or advanced degree)

• Minimum of THREE (3) years of professional experience

• U.S. Citizenship is contractually required.

• Ability to commute to or work from the San Antonio Guidehouse office.

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse.

• Strong experience with Salesforce core functionality (Sales Cloud, Service Cloud, or custom applications).

What Would Be Nice To Have:

• Experience with declarative automation such as Flow, validation rules, and approval processes.

• Strong analytical skills for data review, reporting, and issue analysis.

• Demonstrated experience working in break/fix or managed services environments, including ticket-based support.

• Ability to clearly document business processes, requirements, and functional designs.

• Strong communication skills with the ability to translate between technical and non-technical audiences.

• Experience supporting public-sector Salesforce implementations or regulated environments.

• Familiarity with Salesforce integrations and the ability to analyze integration-related issues (no development required).

• Salesforce Business Analyst, Administrator, or Advanced Administrator certification.

• Experience working in Agile or hybrid-Agile delivery models.

• Prior experience supporting government clients, audits, or compliance-driven programs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend