Salesforce Consultant (Sales Cloud & Service Cloud Voice)
• Technical Skills
o 3+ years of experience with Salesforce Sales Cloud and Service Cloud.
o Hands-on experience with Service Cloud Voice and Amazon Connect integration.
o Strong understanding of Salesforce declarative tools and security model.
o Familiarity with CTI concepts and telephony integration.
• Certifications
o Salesforce Certified Sales Cloud Consultant (preferred).
o Salesforce Service Cloud Consultant (preferred).
o AWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have).
Key Responsibilities
• Solution Design & Implementation
o Configure and customize Salesforce Sales Cloud and Service Cloud Voice features.
o Softphone setup, screen pops, call logging, and Omni Channel routing
o Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.
o Develop scalable solutions aligned with Salesforce best practices.
• Business Analysis
o Gather and analyze business requirements from stakeholders.
o Translate requirements into functional specifications and technical designs.
o Recommend process improvements leveraging Salesforce capabilities.
• Integration & Automation
o Implement automation using Flows and other declarative tools.
o Ensure seamless integration between Salesforce and Amazon Connect.
o Validate call routing, IVR flows, and screen pop functionality.
• Testing & Deployment
o Conduct UAT and support deployment to production.
o Troubleshoot issues related to voice integration and Salesforce configuration.
• Training & Support
o Provide end-user training and create documentation.
o Offer post-implementation support and resolve technical issues.
Salary Range- $110,000-$120,000 a year
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