Job Summary:
We are seeking a highly motivated Salesforce Business Systems Analyst (BSA) with 5+ years of experience, including Salesforce business analysis experience, to bridge the gap between business stakeholders and technical teams. The role will work closely with Product Owners, business users, Salesforce Architects, Developers, and QA teams to gather, analyze, and document business requirements while supporting successful delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and related Salesforce platforms.
Key Responsibilities:
• Collaborate with business stakeholders to understand business needs, objectives, and challenges.
• Conduct requirement elicitation sessions, workshops, interviews, and business process analysis.
• Translate business requirements into detailed functional requirements, user stories, process flows, and acceptance criteria.
• Analyze existing business processes and identify opportunities for Salesforce-driven improvements.
• Work with Salesforce Architects and Developers to design scalable and efficient solutions.
• Create and maintain BRDs, FSDs, user stories, process maps, gap analysis documents, and data mapping documents.
• Support sprint planning, backlog grooming, and Agile ceremonies.
• Facilitate stakeholder reviews, demonstrations, and solution validations.
• Coordinate User Acceptance Testing (UAT) activities and ensure business sign-off.
• Perform impact analysis for change requests and enhancements.
• Support data migration, integration, reporting, and dashboard requirements.
• Ensure compliance with governance, security, and regulatory requirements.
• Act as a liaison between business, product, and technical teams throughout the project lifecycle.
Required Qualifications:
• 5+ years of experience in Business Analysis, with Salesforce business analysis experience preferred.
• Strong experience with Salesforce platforms, including Sales Cloud, Service Cloud, and Experience Cloud.
• Experience with Salesforce Reports & Dashboards, Security Model, Lightning Experience, Salesforce Flow, and AppExchange solutions.
• Strong Business Analysis skills, including requirement gathering and analysis, user story creation, business process mapping, gap analysis, and functional documentation.
• Experience with stakeholder management and UAT coordination.
• Experience with change management and supporting business and technical teams throughout the project lifecycle.
• Experience with Agile/Scrum methodologies.
• Proficiency with Jira, Confluence, Visio or Lucidchart, and Microsoft Office Suite.
• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• Excellent communication, presentation, analytical, problem-solving, documentation, and facilitation skills.
Preferred Qualifications:
• Salesforce Administrator Certification.
• Salesforce Business Analyst Certification.
• Experience with Salesforce integrations, including REST/SOAP APIs.
• Knowledge of CPQ, Marketing Cloud, MuleSoft, or Data Cloud.
• Healthcare/Payer domain experience.
• Experience working with distributed onsite-offshore teams.
• Ability to manage multiple stakeholders and competing priorities.
• Collaborative and customer-focused approach.
