Position Purpose

As a direct report of the Senior Product Manager, the Salesforce Business Systems Analyst (BSA) is primarily responsible for analyzing business requirements, designing, and implementing Salesforce solutions, and leading Salesforce initiatives to drive business growth and success for our network of 200+ agencies and the National office.

You will work closely with the Senior Product Manager as a member of the Salesforce development and administration team within the Information Technology department of Big Brothers Big Sisters of America (BBBSA) to ensure solutions meet the needs of the organization. BSAs are supporting the life cycle of the solution implementations.

The ideal candidate will have an advanced background in Salesforce, business analysis, and project management. The candidate will also possess excellent communication and leadership skills.

The Salesforce BSA must hold an active Salesforce Administrator Certification at the time of hire and maintain it throughout their employment.

FLSA Status: Full Time, Exempt
Location: Continental United States (Remote)
Travel: 5%

Essential Duties and Responsibilities

Salesforce

• Perform Salesforce admin/UAT/configuration/data migration/integration/training tasks.
• Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices
• Design and implement Salesforce solutions and functionalities, leveraging external solutions where appropriate
• Design and implement Salesforce reports and dashboards
• Stay current with Salesforce updates, releases, and industry trends to ensure the organization is leveraging the platform to its fullest potential.

Analysis

• Elicits business requirements directly from stakeholders, demonstrating a strong understanding of BBBSA processes and standards
• Review, analyze and evaluate business systems, models, requirements, and needs
• Identify opportunities for process improvement and optimization within Salesforce and related systems
• Define requirements and converting them into workable user stories
• Prepare key documentation such as user stories, business processes, process flow analysis, requirements definitions, data models, detailed functional designs, ERDs, executive summaries, and project postmortems
• Participate in pre-project engagements with the Product Development Team, business stakeholders, and vendors to ascertain business requirements, then recommending best practice solutions based on business needs

Project Management

• Lead Salesforce initiatives, including managing project timelines and resources
• Effectively facilitate and manage business stakeholder-related meetings and workshops driving toward stakeholder satisfaction and success
• Analyze & identify areas of risk, collaborating on solutions, and developing plans to minimize risk and communicate to stakeholders
• Work closely with Technical Leads to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required for action

Culture

• Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA's commitment to JEDI (justice, equity, diversity, and inclusion).
• Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
• Provides consistent follow-up regarding assigned projects and after meetings.
• Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

• Education Level: Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience
• Years of Related Work Experience: 3-5 years of relevant experience as a Salesforce Administrator and 1-2 years of relevant experience as a Business Analyst.

Remote Work Location Requirement: This position is approved for remote work within the Continental United States only. Any permanent change to the geographic location of an employee's remote work arrangement from the region identified at the time of hire must be reviewed and approved in advance by both the employee's direct manager and Human Resources.

Skills and Knowledge: 3+ Years of Experience in Salesforce; Salesforce Certifications, such as Salesforce Certified Administrator; or Salesforce Certified Advanced Administrator; Salesforce Certifications, such as Salesforce Certified Business; Analyst or Salesforce Salesforce Certified Marketing Cloud Email Specialist; Advanced understanding of Salesforce platform capabilities, features, and best practices; Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities; Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems; Experience with agile development methodologies; Active belief and practice in documentation; Advanced analytical and problem-solving skills; Exceptional communication and interpersonal skills, with the ability to work effectively with business stakeholders, technology teams, and other stakeholders at all levels of the organization; Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment; Ability to work independently and proactively, taking ownership of tasks and driving them to completion; Demonstrates enthusiasm towards continued personal/professional development; Ability to use project management tools to manage work ; Responsible use and adherence to the organization's (BBBSA) IT policies on acceptable use of AI.