Full Job Description
100Must Have Technical/Functional Skills
• 10+ years of total IT experience, with at least 5+ years as a dedicated Salesforce Business Analyst.
• Strong understanding of Salesforce ecosystem, especially Service Cloud, Sales Cloud, and platform capabilities.
• Hands-on experience with creating user stories, process documentation, and wireframes.
• Familiarity with declarative Salesforce features like Flows, Validation Rules, Approval Processes, etc.
• Strong analytical, communication, and stakeholder management skills.
• Proficient in tools like Rally, confluence and JIRA
• Salesforce Administrator or Business Analyst certification (preferred). Roles & Responsibilities
• Engage with business users and stakeholders to gather, document, and validate functional and non-functional requirements.
• Translate business requirements into detailed user stories, process flows, and acceptance criteria.
• Serve as a liaison between business and technical teams to ensure alignment of solutions.
• Conduct requirement workshops, user interviews, and process mapping sessions.
• Collaborate with Salesforce architects, developers, and testers throughout the delivery lifecycle.
• Lead UAT planning, execution, and training sessions for end users.
• Support backlog grooming, sprint planning, and agile ceremonies as part of an Agile team.
• Recommend Salesforce best practices and standard features to meet business needs efficiently.
• Track and report progress, issues, and risks to stakeholders and project managers.
Generic Managerial Skills, If any Should be able Manage Scrum Team
Salary Range: $100,000 - $125,000 a Year
TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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