Salesforce Business Analyst

About the Role:

We are seeking a detail-oriented and collaborative Salesforce Business Systems Analyst to support and enhance our Salesforce environment and related business processes. This role combines business analysis, system configuration, documentation, and change management responsibilities. The ideal candidate is a strong communicator who can translate business needs into technical requirements and ensure high-quality Salesforce solutions.

Key Responsibilities:

• Configure Salesforce: flows, objects, page layouts, picklists, reports, dashboards, and permission sets.
• Partner with stakeholders to gather requirements and document business needs.
• Translate requirements into user stories, acceptance criteria, and process documentation.
• Maintain and prioritize the Salesforce backlog with stakeholders and IS leadership.
• Support change management planning and execution.
• Collaborate with QA on test plans and assist with user testing and validation.

What We Offer:

• Competitive Salary: $75,000 - $110,000 with outstanding incentive opportunities linked to Association performance.
• Comprehensive Benefits: Health, dental, vision, and a standout 401(k) plan
• Flexible Work Environment: Hybrid options available within FCS Financial's Loan Servicing Area
• Collaborative Culture: Work closely with Infrastructure, Data, and Platform teams to deliver impactful solutions
• Professional Growth: Opportunities to lead strategic initiatives and shape technology direction

What You Need

• Education: Bachelor's degree in Information Technology, Computer Science, or related field
• Experience: 2+ years of related experience in Salesforce administration, analysis, or business system roles.
• Certifications Preferred: Salesforce Administrator Certification

Technical Strengths & Skills:

• Working knowledge of Salesforce Apex, Visualforce, Lightning, and supporting Salesforce Azure environments
• Strong understanding of Microsoft software suites, connectivity, and general application server configuration
• Skilled in troubleshooting, communication, and systematic problem-solving
• Able to work independently or collaboratively across cross-functional teams with strong attention to detail
• Committed to maintaining the confidentiality, security, and integrity of systems and client data

This position is open until filled.

Candidates must reside in Missouri to be considered for the position.

Preferred officelocation is Jefferson City, MO. All other Missouri FCS Financial BranchLocations will be considered.

This position is classified as Exempt under the Fair Labor Standards Act.

Hybrid work environment and flexible work schedule will be considered based off the candidates' qualifications and needs.

Department: Information Systems

Reports To: Team Leader, Business Analysis & Quality Assurance

Job Functions*

Percentage

Job Functions

35%

Business Analysis

• Analyzes business processes and needs to determine needed software and process design, modifications and enhancements
• Documents business requirements and shares with the project team for feedback
• Designs and recommends technology solutions to business needs
• Ensures requirements are captured and managed using standardized documentation and approval processes.
• Collaborates with project managers to align business requirements with resource plans and project schedules.
• Supports resource allocation planning by providing clear estimates and tracking utilization against project plans.

20%

Testing

• Recommends testing methodologies
• Devises a testing plan for new/revised technology systems
• Performs software Quality Assurance testing
• Documents, reviews and resolves issues identified through testing
• Updates system documentation

15%

Project Administration

• Administers projects using formal project management methodologies (e.g., Agile, Waterfall, or hybrid as defined by governance).
• Confirms, documents and communicates project and Sprint deliverables and timelines
• Confirms and documents the project/Sprint scope
• Schedules and leads project status meetings and negotiates with stakeholders
• Monitors project progress for adherence to scope and timelines
• Identifies and resolves barriers to project success
• Tracks and administers projects to meet business technology needs
• Maintains accurate project documentation in compliance with organizational standards.

15%

Technology Support

• Supports employees with day-to-day software and technology issues
• Determines cause and scope of issues
• Resolves issues, or escalates issues to others for resolution

10%

System Training and Implementation

• Develops training materials
• Identifies training participants
• Schedules and conducts training sessions

5%

Special Projects

• Participates on projects as a subject matter expert or resource
• Compiles and organizes information to support projects
• Communicates project progress and challenges to stakeholders

n/a

Other duties as assigned to meet the needs of the organization.

* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.

Minimum Qualifications

• Bachelor's degree in computer science, computer information systems or related degree
• 2 years related experience
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

• Working knowledge of project coordination principles and practices
• Knowledge of formal project governance and resource management principles.
• General knowledge of software design and programming techniques
• Knowledge of current software quality assurance methodologies and tools
• Skill in planning and coordinating projects related to the implementation of technology solutions
• Skill in working as part of a team and collaborating with colleagues
• Skill in learning and applying new technologies
• Knowledge of software development processes and tools, including Agile
• Skill in analyzing, integrating and documenting business needs
• Skill in analyzing current business processes and identifying and implementing opportunities for improvement
• Skill in training end users on software
• Oral and written communication skills sufficient to discuss a variety of job-related topics, and to effectively communicate complex topics to a variety of audiences
• Skill in listening and conveying awareness of a customer's problem or issue to find resolution
• Skill in analyzing complex technical data by using logic and quantitative reasoning
• Skill in prioritizing assignments to complete work in a timely manner
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in adapting to changing conditions and shifting priorities
• Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data