Job Description

Location: US (except CA & NY) or Canada

Experience: 8+ Years

Employment Type: Full-Time

Job Summary:

We are seeking a highly skilled and experienced Salesforce System Architect with a strong background in Field Service Lightning (FSL), Salesforce CPQ, Order Management, and a working knowledge of supply chain processes. This role requires a strategic thinker with excellent client-facing skills, capable of translating business needs into scalable Salesforce solutions. The ideal candidate will have a proven track record of delivering complex Salesforce implementations and enhancements in a cross-functional environment. The candidate should be energetic, self-motivated, and proactive, with a passion for solving business problems and driving innovation. They should be comfortable working independently as well as collaboratively, and thrive in a dynamic, fast-paced environment.

Key Responsibilities

• Facilitate discovery, fit gap sessions with customers to understand the AS-IS state and gaps between current state and to-be state as well as industry best practices
• Deliver high quality solutions (Salesforce & GLOVIA) to customers.
• Configure GLOVIA solution in client environment
• Lead Fujitsu's Support engagements for Salesforce or GLOVIA effectively, managing project scope, schedule, and overall quality of delivery from technical perspective
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
• Responsible for supporting overall QA/testing efforts and supporting business with User Acceptance testing.
• Learn Fujitsu's AppExchange product GLOVIA and assist in designing and implementing customer solution.
• Work closely with developers, architects, and third-party vendors to ensure successful project delivery.
• As part of the project team, successfully complete projects and support related activities.
• Delivering high quality services to customers results in a high CSAT score. KPIs for this role will be Billable utilization, CSAT score, revenue generation and growth activities supported.
• Conduct peer-review, design reviews
• Collaborate with business stakeholders to gather, analyze, and document requirements.
• Configure and maintain processes and automation in Salesforce and GLOVIA including objects, record pages, workflows, validation rules, process builders etc.
• Assist in creating and optimizing business processes related to order management, order fulfillment, and other supply chain operations.
• Assist in conducting business process mapping and optimization to improve efficiency and user experience.
• Set up and configure GLOVIA for customer-facing product demos.
• Assist in creating presentations and collaterals to showcase GLOVIA capabilities.
• Assist in conducting customer-facing product demos.
• Create collateral and customer-facing assets such as datasheets, flyers, and solutions offering materials for GLOVIA to support pre-sales and enablement efforts.
• Support RFP response, estimations, solutioning, proposal drafting and other pursuit activities for GLOVIA and Salesforce.
• Participate in practice growth activities.
• Stay current with Salesforce releases and best practices to drive continuous improvement.
• Participate in sprint planning, stand-ups, and retrospectives as part of Agile delivery teams.
• Support knowledge sharing and mentoring.
• Stay current with Salesforce and GLOVIA certifications.
• Demonstrate an energetic, self-motivated, and proactive approach to problem-solving and stakeholder engagement.
• Travel to customer locations as needed and planned for customer engagements.

Required Qualifications

• 8+ years of experience with Salesforce platform.
• Hands-on experience with one of the areas Salesforce Field Service Lightning (FSL), Salesforce CPQ, and Salesforce Order Management (SOM).
• Experience with two of the areas order-to-cash, inventory visibility, fulfillment and after-market services processes.
• Experience with integrations with ERP and other systems.
• Strong knowledge of various integration architecture and patterns with integration tools (e.g., MuleSoft, Dell Boomi, etc.)
• Hands on experience in creating and executing data migration strategies.
• Excellent communication and presentation skills with a client-first mindset.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Energetic, self-motivated, and proactive approach to problem-solving and stakeholder engagement.
• Holds one of the following Salesforce certifications:
• Service Cloud Consultant
• Field Service Consultant
• CRM Analytics and Einstein Discovery Consultant
• Or any similar Salesforce consultant credentials
• Holds 2 or more certifications related to Salesforce System Architect or Salesforce Application Architect path.

Preferred Qualifications

• Salesforce certifications such as CPQ Specialist, or Order Management Specialist, System Architect, Application Architect are highly preferred.
• Experience with AI and analytics tools such as Agentforce, Tableau CRM (formerly Einstein Analytics), or similar.
• Experience with tools like JIRA, Confluence, Visio, or similar is a plus.
• Industry experience in Manufacturing and/or Retail is highly desirable.
• Knowledge of Agile/Scrum methodologies.

About Us

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu's success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.