Role description
Job Title : Salesforce Agentforce Architect
Job Location : Cleveland, OH
Responsibilities
Define and own the overall architecture strategy and roadmap for Salesforce Agentforce Einstein AI Data Cloud and enterprise Salesforce implementations
Lead architecture discussions with business stakeholders enterprise architects product owners and technical teams to align AIpowered solutions with business objectives
Design scalable secure and highperforming Agentforce solutions leveraging Agent Builder Prompt Builder Copilot Actions Data Cloud Einstein AI and Salesforce platform capabilities
Architect intelligent agents conversation flows topics actions prompts and knowledgedriven experiences to automate business processes and enhance customer and employee engagement
Establish architecture standards governance frameworks design principles and best practices for Agentforce and Generative AI implementations
Define enterprise integration architectures between Salesforce Data Cloud Agentforce external applications middleware platforms and AI services
Evaluate and recommend AI Data Cloud and Salesforce platform capabilities to address business challenges and drive digital transformation initiatives
Lead solution design reviews architecture governance boards and technical assessments across multiple projects and programs
Ensure scalability performance security compliance and responsible AI practices are embedded into all solution designs
Provide technical leadership and mentorship to solution architects technical leads developers and project teams
Collaborate with business and technology leadership to define longterm Salesforce and AI adoption strategies
Qualifications
Required Skills Qualifications
10 years of experience in Salesforce architecture design and implementation
5 years of experience leading enterprise Salesforce architecture initiatives
Proven experience architecting largescale Salesforce solutions across multiple clouds and business domains
Strong hands on experience with Salesforce Agentforce Einstein AI Prompt Builder Agent Builder Copilot Actions and Generative AI capabilities
Deep expertise in Salesforce platform architecture Apex Lightning Web Components LWC Integration Patterns Data Modeling and Security Architecture
Experience designing enterprise AI and Data Cloud solutions leveraging customer data knowledge automation and conversational AI
Strong understanding of Salesforce WellArchitected Framework Enterprise Integration Patterns and scalable cloud architectures
Experience designing integrations using APIs MuleSoft Platform Events EventDriven Architecture and External Services
Expertise in Salesforce security architecture including Profiles Permission Sets Sharing Models Data Governance and Compliance standards
Ability to engage with executive stakeholders and translate business strategy into technology roadmaps
Certifications
Salesforce Certified Application Architect
Salesforce Certified System Architect
Salesforce AI Specialist Certification and or Agentforce Specialist Certification
Salesforce Data Cloud Consultant Certification
Experience implementing Salesforce Data Cloud Einstein GPT Agentforce and enterprise AI solutions
Strong knowledge of Large Language Models LLMs Prompt Engineering Retrieval Augmented Generation RAG AI Governance and Responsible AI frameworks
Experience with Sales Cloud Service Cloud Experience Cloud and Industry Clouds
Experience leading global delivery teams and multi million dollar Salesforce transformation programs
