U.S. Department of Health & Human Services

SalesForce Administrator

Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of Salesforce Administrator experience
  • Proficient with Data Loader or data integration applications
  • Strong data analysis and report creation skills
  • Excellent written and verbal communication
  • High proficiency in MS Excel (pivot tables, VLOOKUPs, charts/graphs)

Responsibilities

  • Administer Salesforce by managing users, roles, permissions, and security settings
  • Optimize system configurations and automation tools for business needs
  • Evaluate new releases and lead feature adoption for Salesforce and Einstein Analytics
  • Ensure data quality and compliance in reporting
  • Create documentation and training materials for users
  • Mentor junior admins and provide user training
  • Collaborate with cross-functional teams on Salesforce initiatives

Benefits

  • Fully remote position
  • Paid time off including vacation and sick leave
  • Comprehensive medical, dental, and vision insurance
  • 401(k) plan with employer matching
  • Employee Assistance Program (EAP)
  • Career development opportunities and ongoing training
  • Access to on-site gym, cafe, and fitness classes
  • Travel discounts and education scholarships
Full Job Description
Location:
HHS Home Office

Pay Rate:
Salary - Salary Plan, 120,000.00 USD Annual

Work Shift:

Job Description

The Salesforce Administrator role will ensure the Salesforce environment is optimized for scalability, performance, and usability, while empowering business stakeholders with actionable insights through advanced analytics and custom dashboards. They will support requests spanning all different functional areas within Salesforce (Reports, Dashboards, Objects, Flows, SF Apps, Workflows, etc).

Responsibilities

Key Responsibilities
  • Serve as the primary administrator for Salesforce, including user management, profiles, roles, permissions, security settings, and data integrity.
  • Manage and optimize system configurations, automation (Flows, Process Builder,
  • Workflow Rules), and page layouts to support evolving business needs.
  • Lead system upgrades, new release evaluations, and feature adoption for Salesforce and Einstein Analytics.
  • Maintain data quality and governance, ensuring reliable reporting and compliance.
  • Develop and maintain documentation, training materials, and user guides for Salesforce
  • features and Einstein dashboards.
  • Provide mentorship and training to junior admins or power users.
  • Collaborate closely with developers, analysts, and cross-functional teams to support
  • larger Salesforce initiatives and integrations.


Skill Requirements
  • Excellent Customer Service and Communication Skills (written and verbal)
  • 3-5 Years of experience performing Salesforce Administrator functions
  • Proficient with Data Loader or Data Integration applications
  • Proficient with data analysis and report creation
  • Ability to proactively identify and deliver creative solutions to complex issues
  • High level of proficiency with MS Excel (Pivot Tables, Vlookups, charts/graphs)


Optional Skills
  • Development Experience on the Salesforce platform (Visualforce, HTML, CSS, etc)
  • Other ERP Administration experience ex: Workday
  • Google Apps Suite experience (Gmail, Sheets, Docs, etc)


What We Offer
  • Full-time position
  • Fully Remote Position
  • Paid time off (vacation and sick)
  • Medical, dental, and vision insurance
  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Employee Resource Groups (ERGs)
  • Career development and ongoing training
  • On-site gym, cafe, and free fitness classes
  • Travel Discounts
  • Education Scholarships


Important to Know
  • Veterans and candidates with military experience are encouraged to apply.


About U.S. Department of Health & Human Services

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