Job Title: Salesforce Administrator

Department: Administration

Reports To: Lead Systems Developer

Location: Main Office: 45 Wadsworth Avenue, New York, NY 10033

FLSA Status: Exempt

Work Model: Hybrid (1 day in office per week)

SUMMARY OF RESPONSIBILITIES:

This is an opportunity to join NMIC during a major Salesforce transformation and help shape how staff across programs use data to serve clients more effectively. The Salesforce Administrator will play a key role in building sustainable internal Salesforce capacity as NMIC transitions from implementation to long-term ownership of the platform. The Salesforce Administrator supports the implementation, maintenance, and day-to-day operation of NMIC's Salesforce Nonprofit Cloud (NPC) environment and related data systems. This role works under the supervision of the Lead Systems Developer, who will provide technical direction, prioritization, and support for platform governance and longer-term architecture decisions. The Salesforce Administrator also works closely with program staff to support effective use of Salesforce for service delivery and reporting.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

System Support & Configuration

• Assist with Salesforce configuration, updates, and enhancements, including flows, validation rules, page layouts, and permission sets
• Support testing and deployment of new functionality
• Assist with sandbox and release management
• Support strong data security and confidentiality practices for sensitive client information

User Support & Training

• Provide helpdesk support for staff using Salesforce and related tools
• Troubleshoot system issues and respond to user requests
• Deliver onboarding and training for system users
• Develop and maintain configuration documentation, user-facing how-to guides, and training materials

Data Quality & Maintenance

• Monitor and improve data quality through validation and cleanup
• Support data imports, exports, and routine system updates
• Promote consistent data entry practices across programs

Reporting & Analysis

• Build and maintain reports and dashboards
• Support data analysis for program performance and reporting
• Assist with internal and external data requests

Implementation Support

• Collaborate with external Salesforce implementation partner to support Salesforce rollout activities, including testing and training
• Assist with data migration and transition from legacy systems
• Support change management for Salesforce updates, including communicating changes, preparing users, and reinforcing adoption

QUALIFICATIONS:

• Bachelor's degree or equivalent experience
• At least 2 years of experience as a Salesforce Administrator, preferably in a nonprofit setting with either Nonprofit Cloud (NPC) or Nonprofit Success Pack (NPSP). Candidates with strong core Salesforce administration experience and demonstrated ability to learn nonprofit data models are encouraged to apply. Ideal hands-on experience includes:
  • Flow Builder including screen flows, record-triggered flows, and scheduled flows
  • User management, profiles, permission sets, role hierarchy, sharing rules, and Organization-Wide Defaults
  • Custom objects, custom fields, record types, and page layouts
  • Reports and dashboards including formula fields, joined reports, and dashboard filters
  • Data import and export using Data Loader and Data Import Wizard
  • Data quality, deduplication, validation rules, and routine data cleanup procedures
• Salesforce Administrator certification or willingness to obtain; NMIC supports professional development, including Salesforce certification training
• Strong data management skills, including imports/exports, validation, data quality
• Ability to troubleshoot system issues and provide user support
• Strong Excel skills and comfort working with datasets
• Ability to manage multiple requests and prioritize tasks effectively
• Experience supporting or training non-technical users
• Strong communication and interpersonal skills
• Attention to detail and commitment to data accuracy and confidentiality
• Interest in nonprofit data systems and supporting program operations
• Experience supporting organizational change management and user adoption preferred

SALARY/BENEFITS:

NMIC offers a generous benefits package including medical, dental, life, and disability insurance; paid time off consisting of 20 vacation days, 15 sick days, 5 personal days, 11 agency holidays, plus the week off from Christmas Eve through New Year's Day; a 401k with agency contribution; and other benefits.

Salary: $75,000-$95,000