Job Description:Job Title:Salesforce Administrator
Reports To: Director of Data & IT
Salary Range: $85,000 - $95,000 annually
Location: Hybrid (80% remote and 20% onsite)
Benefits: - 16 paid BACR Holidays, generous paid time off benefits
- Medical, dental, vision, mental health/wellness benefit, hospital indemnity, life insurance, flexible spending account (transit, medical, dependent), 403b program, pet insurance, WellHub
- Professional Development opportunities
Minimum Qualifications:- 3 to 5 years of work experience as a Salesforce Administrator or similar role
- Advanced knowledge of Salesforce products and their functionalities
- Salesforce certified administrator
- Experience using various software as a service (SaaS) with a focus on integrations and improving the user experience and training
Preferred:
- Salesforce Service Cloud, Experience Cloud, and Nonprofit Cloud expertise, particularly with additional certifications
- Bachelor's Degree in Computer Science or a related field
- Skill with FormAssembly
- Familiarity with SOQL queries, data transformations, and advanced reporting.
- Comfortable reading and interpreting Apex and Visualforce.
- Experience supporting or participating in a Salesforce migration or major implementation
- Non-profit experience
- Consulting experience, particularly with business process discovery and user story creation.
- Experience creating training materials and conducting 1-1 or group training
- Security-forward mindset and readiness to work with compliance-sensitive data (e.g., HIPAA/PHI)
Responsibilities:- Salesforce Administration:
- Customize and configure Salesforce to meet the organization's specific needs.
- Manage user setup, profiles, roles, and permissions.
- Create and maintain custom objects, fields, workflows, and validation rules.
- Develop and implement automation using Flow.
- Maintain data integrity and cleanliness by monitoring and resolving data quality issues, including de-duplication of records.
- SaaS & Identity Administration:
- Collaborate with internal stakeholders to understand their needs and configure the applications accordingly.
- Troubleshoot issues and provide technical support to users.
- Stay updated on the latest features and enhancements in SaaS applications and recommend adopting them when beneficial.
- Training and Documentation:
- Develop and deliver training materials and workshops for Salesforce and other SaaS applications.
- Conduct training sessions for new users and provide ongoing support for existing users.
- Create and maintain documentation on system configurations, processes, and user guidelines.
- Collaborate with other departments to identify training needs and ensure effective adoption of Salesforce and SaaS applications.
- Collaboration and Support:
- Collaborate with Salesforce partners to implement custom solutions and integrations.
- Collaborate with BACR's existing Salesforce Administrator and other IT teammates to design and deliver solutions.
- Liaise with the user community to gather feedback, understand requirements, and address system issues.
- Proactively identify opportunities for system improvements and efficiency enhancements.
- Provide technical support and troubleshooting assistance to users.
The pay range for the position is what we reasonably expect to pay. Individual compensation is based on various factors, including experience/education, skill set, and geographic location.
Above is the pay range for this position that we reasonably expect to pay. Individual compensation is based on various factors including experience/education, skillset, and geographic location.
