The incoming Sales Trainer will work closely with Kapitus' current Sales Trainer and the Director of Sales Enablement to help increase the effectiveness of our sales operations through the mentoring, coaching and development of training materials. Ultimately, you will help increase the overall performance of our sales teams, including direct sales, renewals, and ISO's, and ensure they have the skills and Knowledge to achieve their goals. The ideal person will be a proactive problem solver with exceptional communication skills, charisma, and meticulous attention to detail.
What you'll do:- Create and design training curricula within time and budget constraints that teaches our brand, industry, products, technology, and process best practices
- Produce physical and digital educational materials (e.g., videos and case studies) to include call scripting, merchant qualification, contracts, lender/competitor training, policy, and procedures
- Keep current with and maintain best practices for training across the entire sales division
- Conduct skills gap analysis and identify areas of improvement
- Participate in call listening to provide coaching & feedback
- Conduct cross-departmental training with 360° views of Kapitus and how each division works together
- Collect feedback from trainees and managers about training courses
- Develop individual coaching plans for salespeople with review sessions to discuss strengths and weaknesses
- Conduct audits on sales adherence to legal and compliance requirements
- Ensure sales reps are well versed on the risks that occur when compliance standards are not followed
- Provide sales support by identifying issues that are due to user errors and work with sales reps to rectify misconceptions
- Work closely with product to identify upcoming releases and prepare sales teams for upcoming features
- Willingness to jump on the phones to experience what the sales team is experiencing and assist with any reps having difficulty handling a customer
What we're looking for:- Bachelor's Degree in a related field or 3+ years' experience working in a training capacity
- Extensive knowledge of CRM- Salesforce preferred
- Knowledge of Dialer Systems
- Proven experience as a Sales Trainer or similar role
- Extensive knowledge of different types of sales tactics
- Hands-on experience with e-learning platforms and live classroom training
- Has previously worked as a high-performing salesperson
- History of working with small business owners
- QA with the ability to listen to phone calls and gauge buying signs
- Ability to partner with multiple teams
- Can identify the development needs of salespeople
- Excellent organizational skills
- A great communicator with high credibility
- The ability to listen and adapt training to different development levels
- Experience in the financial industry
Kapitus Total Rewards Package Includes: - Competitive Base Salary Range of $62,800 - $100,800. Kapitus is providing this as a good faith salary to comply with applicable law. The applicant's final salary with depend on a number of factors including geographic location, skills, and experience
- Annual Incentive Compensation Eligibility -Up to 10% annually
- Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. Additional perks through UHC include: Sweat Equity, free subscription to the Calm App, UHC rewards, Real Appeal, and Quit For Life.
- Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses.
- Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being.
- 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
- Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
- Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
- Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work.
- LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:
- Pet and car insurance discounts.
- Financial services such as LegalShield.
- Relaxation and stress management tools.
- Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
- Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. Managed through our LSA plan, Kapitus Academy.
- Travel Reimbursement: We also offer travel reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
- Paid Time Off and Sick Time.
- Retirement Benefits: Our 401K plan is managed through Fidelity. To support your long-term financial goals, the company provides a 25% match on your contributions, up to 6% of your annual salary.
Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.
