Job SummaryThe Sales Support Manager is responsible for overseeing regional manufacturer roles by utilizing a variety of methods, including data aggregation, statistical analysis, and ongoing strategic negotiations with approved manufacturers. Based on varying requirements, this position will collaborate directly with clients, vendors and/or business leaders to identify analytical requirements and support marketing efforts. This role will report directly to the Director of Gas Services and will work closely with business leadership and Business Development Managers. Upon direction, this position will also interact with account and branch management across Irby.
Essential Duties & Responsibilities- Establish and maintain manufacturer/vendor relations for Irby's gas business across the US.
- Collaborate with key internal stakeholders to establish clear business needs, apply forward thinking skills to set long term strategies for Irby's gas business.
- Support and implement manufacturer/vendor strategies within designated territories with direction from Gas Business Director, Regional Vice Presidents and District Managers.
- Master transactional sourcing activities.
- Create and maintain manufacturer/vendor quote databases comprised of company data within designated environment(s).
- Analyze large data sets, track trends, and extract actionable insights
- Publish detailed data and marketing reports regarding sales, historical demand and performance for key customers, manufacturers/vendors and sales management.
- Develop quantitative models to inform decision making.
- Evaluate and apply the concept of total cost of ownership (TCO).
- Maintain vendor quote accuracy in ERP system.
- Create and maintain key account contract files to develop manufacturer price change impact statements reflecting market activity and to support strategic initiatives. Actively focuses on maximizing contract values and tracks and reviews its benefits to the organization.
- Hold manufacturers/vendors accountable to perform at a high level and tracks their delivery performance using historical performance data and reviews quarterly with each business review (QBRs).
- Oversee product identification changes to ensure timely inventory depletion and replacement.
- Partner with Corporate Gas Buyers on various tactical procurement related activities.
- Collaborate with Inside Gas sales staff and operational managers across the organization.
- Oversee the setup of new gas items and routinely perform data cleansing in accordance with established gas procedures and guidelines.
- Work with account management to identify contract cost saving opportunities.
- Identify and implement margin improvement and product standardizations opportunities among customer contracts.
- Analyze ongoing business requirements across projects and business units.
- Provide support for Request for Proposal (RFP) pricing process.
- Perform database queries and configure the data in a format that Management can use to review vendor performance.
- Additional responsibilities as needed.
Minimum Qualifications- Ability to collaborate and work as a team with individuals and groups across different internal departments and external customer/vendor dynamics to achieve results.
- Proficient in Microsoft Office Suite, such as Excel, Word, Teams, PowerPoint.
- Excellent written, verbal, presentation, and negotiation skills.
Preferred Qualifications- Three to five years related experience and/or training; or equivalent combination of education and experience.
- Strong knowledge of utility vendor base both in product offering and applicable market position.
- Experience operating within the Eclipse ERP system and internal Irby reporting (Intranet and DSP).
Our Competitive Benefits?401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.
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