Permanent Full Time
Reporting to the Regional Sales Support Manager, the Sales Support Leader provides mentorship and direction to a team of Sales Support Associates. As part of the regional leadership team, this role will manage accountabilities related to all activities which fall under the umbrella of the current Sales Support Associate role and will provide support to our Account Executives for our small, mid and large-case markets in Group Benefits. In addition, this role will be responsible for the management of the Sales Support Associates operational activities, interviewing and onboarding staff, and conducting performance management to correct underperformance when required.
Finally, the leader in this role will be expected to support and action any strategic initiatives laid out by regional and national leadership.
What you will do: - Provide leadership, coaching, and direction to all Sales Support Associates in British Columbia
- Maximize employee engagement, performance and development
- Train and support current and new staff
- Ensure operational tasks are completed; including quotes, amendments, renewals, distribution, commissions, SAR requests, onboarding/offboarding, and any other activity owned by Sales Support Associates
- Support business objectives and quarterly regional business plans as rolled out by the Regional Vice President, Sales Directors, and Regional Sales Support Manager
- Ensure accountability of self and team in participation of overall business strategy
- Maintain relationships with sales and service teams to drive regional results
- Participate in process improvement initiatives and pro-actively recommend strategies for consideration
- Strong ability to work collaboratively with the regional service counterparts to ensure customer needs are met and exceeded
What you will bring: - 5+ years of experience in the insurance and/or financial industry an asset
- Effective and empathetic leadership qualities
- Confident communicator and facilitator with the ability to present, train, and transfer complex knowledge
- Highly adaptable, driven to help people be their best
- Results oriented and motivated self-starter; ability to work independently and set priorities
- Ability to prioritize effectively and manage workflow
- Experience within the Group Benefits industry
- Ability to solve problems and research information to determine appropriate decisions
- Ability to build and maintain strategic partnerships within the organization and region
- Track record of consistently achieving and exceeding performance targets
- Pattern of success across multiple disciplines
- Strong customer service orientation
- Post-secondary education or equivalent work experience
- Financial Services Industry designations an asset; such as GBA or CEBS
The base salary for this position is between
$71,900 - $119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
#LI-Hybrid
Requisition ID: 6772
Category: Sales and Business Development
Location:
