Caterpillar, Inc

Sales Support Consultant - Maintenance Management

Caterpillar, Inc$128K — $192K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in sales, customer support, or maintenance management.
  • Expertise in maintenance management and connected equipment technologies.
  • Strong analytical skills to translate customer needs into actionable solutions.
  • Proven ability in business development and value selling.
  • Effective communication skills to interact across various teams and influence decisions.

Responsibilities

  • Assess customer maintenance practices and identify improvement opportunities.
  • Develop scalable maintenance solutions through collaboration with dealers and field teams.
  • Utilize operational insights to recommend strategies that drive business results.
  • Support the adoption of maintenance solutions and best practices regionally.
  • Collaborate with internal teams to enhance customer engagement.
  • Provide coaching and guidance to ensure consistent customer solutions.
  • Present business cases and progress updates to leadership.

Benefits

  • Medical, dental, and vision benefits
  • Paid time off (including vacation and holidays)
  • 401(k) savings plans
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Employee Assistance Program
  • Career Development opportunities
  • Incentive bonus
  • Life insurance
  • Tuition reimbursement
Full Job Description
Career Area:
Sales

Job Description:

Customer Services Core Region (CSCR) is hiring a Senior Sales Support Consultant - Maintenance Management to help customers, dealers, and field teams improve maintenance outcomes through proactive strategies, technology adoption, and customer-focused solutions.

Role Summary:

In this role, you will serve as a regional consultant and subject matter expert, helping customers identify maintenance challenges, adopt scalable solutions, and move from reactive practices to more planned, connected, and proactive maintenance approaches. You will partner closely with customers, dealers, and Caterpillar teams to strengthen engagement, support aftermarket growth, and improve long-term customer value.

What You Will Do (Job Duties):

  • Assess customer maintenance practices and identify opportunities to improve uptime, performance, and overall maintenance outcomes.


  • Develop and scale customer-focused maintenance solutions through dealers and field teams.


  • Use customer, operational, and market insights to recommend practical actions that drive business results.


  • Support adoption of maintenance solutions, digital tools and best practices across the region.


  • Partner with sales, product, industry, dealer, and field teams to improve customer engagement and execution.


  • Provide coaching, training, and guidance to help teams deliver consistent, customer-focused solutions.


  • Present recommendations, business cases, and progress updates to company and dealer leadership.


What You Will Have (Core Skills):

Customer Focus: Builds strong customer relationships by understanding needs, anticipating challenges, and delivering solutions that improve customer outcomes and satisfaction.

Decision Making and Critical Thinking: Analyzes data, customer insights, and business needs to make sound recommendations and drive effective decisions.

Effective Communications: Communicates clearly across customers, dealers, and internal teams, tailoring messages to influence decisions and support alignment.

Business Development: Identifies growth opportunities and supports strategies that expand customer engagement, aftermarket solutions, and long-term value.

Value Selling: Connects customer needs to solutions by clearly communicating value, benefits, and business impact.

Top Candidates Will Also Have:

  • Experience in sales, customer support, product support, maintenance management, project management, or related fields.
  • Strong customer focus with the ability to translate needs into practical business solutions.
  • Experience with equipment, maintenance programs, service operations, or aftermarket support.
  • Knowledge of maintenance management, reliability practices, or connected equipment technologies.
  • Ability to influence teams, lead change, and drive adoption of new solutions.
  • Demonstrated success improving customer outcomes and supporting business growth.


Additional Details

  • Preferred location: Peoria, IL
  • Additional locations: Dallas, TX; Cary, NC
  • Onsite requirement: 5 days per week
  • Travel: Up to 50% domestic
  • Candidates relocating to Peoria, IL are eligible for relocation assistance.
  • Sponsorship is not offered


Job-Related FAQs

  • Geographical responsibility: North America, Eastern U.S.
  • Metrics: Aftermarket sales growth and scaled adoption of maintenance solutions.
  • Primary interfaces: Regional Sales, industry teams, product groups, dealers, and field teams.


Summary Pay Range:

$128,470.00 - $192,710.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement


* These benefits also apply to part-time employees

Posting Dates:
July 16, 2026 - July 31, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Not ready to apply? Join our Talent Community.

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

Caterpillar, Inc. Careers

Join the robust team at Caterpillar, Inc., a global leader in construction and mining equipment, where innovation drives everything we do. As part of our team, you'll engage in work that improves the world and furthers your career with every project you touch.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.
Learn more about Caterpillar, Inc
Size
107,700 employees
Market Cap
$125.3 billion
Industry
Net Income
$2.9 billion
Founded
1925
5 Year Trend
+5.8%
Revenue
$41.7 billion
NASDAQ

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