Experience in luxury retail or specific product categories (Ready-to-Wear, Shoes, Watches, Leather, Jewelry)
Professional, team-oriented, and adaptable demeanor
Ability to maintain composure under pressure
Proven customer service skills and ability to form strong client connections
Passion for sales and achieving targets
Open availability for business needs
Physical capability to handle merchandise lifting up to 20 kg.
Responsibilities
Serve as Hermès' ambassador, embodying the brand's values of warmth and elegance
Share enthusiasm for Hermès products and their unique stories
Greet clients warmly, facilitating sales while prioritizing quality service
Deliver exceptional product knowledge and personalized service
Foster client loyalty through meaningful communication and relationship building
Execute opening and closing store procedures
Meet and exceed sales goals
Adhere to visual standards and loss prevention protocols
Maintain client privacy and company confidentiality
Engage proactively in personal professional development
Perform other relevant duties as needed.
Benefits
Comprehensive medical, dental, and vision insurance
Long-term disability and life insurance
Accidental death and dismemberment (AD&D) coverage
Company group retirement savings plan
Full Job Description
Job Description
Main Accountabilities:
Be the ambassador of Hermès to our clients, conveying warmth, courtesy, elegance, and the cultural values which are an intricate part of the Hermès maison.
Express enthusiasm for the stories and products of Hermès and promote their added value.
Warmly welcome clients to the store and develop sales while respecting the quality and service spirit that Hermès wishes to share with its clients.
Provide product knowledge and give exceptional personal service to each client.
Develop client loyalty and engagement through thoughtful communication with clients. Build and maintain a client base and sell more than a product.
Complete assigned opening and closing procedures.
Achieve sales goals.
Maintain the sales floor protocols for visual, service and loss prevention.
Uphold Group and Subsidiary policies and procedures.
Maintain client privacy and company confidentiality.
Take an active role in your personal development.
Other related duties.
Key Skills and Experience
2+ years' experience in client focused sales.
Luxury retail or experience selling key categories of Ready-to-Wear, Shoes, Watches, Leather and Jewelry is an asset.
Professional, team oriented, positive and flexible.
Even tempered while under pressure.
Demonstrated ability to provide exceptional customer service and customer connections.
Proven passion for selling and achieving sales targets.
Open availability to meet the needs of the business.
Ability to stand, crouch, bend and lift up to 20 kg.
COMPENSATION
The anticipated total annual compensation range in the first year for this position is $60,000 - $110,000 (inclusive of any applicable base salary, commissions, bonuses, and other incentives). For final offers, we take into consideration factors such as experience, skills, responsibilities of the position, and internal equity.
Comprehensive benefits package including medical, dental, vision, long-term disability, life insurance, AD&D, and company group retirement saving plan.
